New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations

the American Hotel & Lodging Educational Institute (AHLEI) | January 11, 2018

Orlando, Florida, January 2018—The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold® training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time. In a digital world where 9 out of 10 travelers think reading online reviews is important, and 70% of travelers who use review sites look at up to 20 reviews in the planning stages of their trips, it is essential that tourism businesses deliver experiences that lead to positive revie...