guest sms
Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies
ALICE | June 14, 2017
The Montauk Beach House Uses ALICE's Guest Messaging and Staff Technology to Keep the Good Times Coming, All Season Long New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service. Prior to ALICE, front desk staff at the seasonal property managed guest requests and coordinated their activities via email and walkie-talkie. The volume of email from guests and calls to the front desk would often strain a small front desk staff tasked with managing other staff departments, greeting guests, an...
5 Innovative Ways Hotels Can Use Text Messaging With Their Guests
ALICE | November 11, 2015
Mobile messaging is experiencing a renaissance, but how and with whom we text is changing. No longer for just between friends, text messaging is increasingly becoming how we communicate and interact with businesses. With 90% of texts opened within 3 minutes, it makes perfect business sense for hoteliers to engage with their guests in a way that provides guests with convenience and expedience, wherever they may be, before, during or after their stay. But adding text messaging to your hotel's communication stack shouldn't increase operational complexity for your staff. Rather, texting should be treated like any other communications channe...
HOTELbeat Guest SMS Service Maximizes Mobile Guest Communication and Convenience
HOTELbeat | February 18, 2015
Unique text communication feature allows hotel guests to submit queries and receive responses from the operations team using their own mobile devices. San Diego, CA - February 18, 2014 - HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has now gone one step further in providing hoteliers with superior efficiency and guest satisfaction with the release of its Guest SMS service, a unique text-based two-way communication tool that allows guests to directly send and receive SMS/texts via the HOTELbeat platform. With Guest SMS, hotel guests can effortlessly communicate with staff in a s...
