guest technology
HCN To Showcase AI-Powered In-Room Tablets at The Hospitality Show
The Hotel Communication Network (HCN) | October 28, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action Oct. 28-30 at the San Antonio Convention Center in Booth 1755 SAN ANTONIO — Oct. 28, 2024 — Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved gu...
Web3 Technologies Will Help Hotels in the Following Ways
Adam and Larry Mogelonsky | January 31, 2024
By Adam Mogelonsky, Larry Mogelonsky Yes, there are lots of tech projects hotels have to undertake to bring their tech stacks forward to accommodate a more frictionless experience for guests. And yet, even then it’s important to keep one eye ahead to the technologies that will become important nearer to the end of this decade and into the 2030s. Of course, there are opportunities for brands that are the early adopters of these trends, but for the rest of you, this article is meant more for imagination in advance of any tech vendor demos or tradeshows where you can ask them about what’s in the near future for hospitality technology. ...
Toronto Case Study Showing Why In-Room Tablets Are Integral to Modern Luxury
Adam and Larry Mogelonsky | December 20, 2023
By Adam Mogelonsky, Larry Mogelonsky Hotel luxury is a moving target. Of course, the visibility of design trends makes decade-over-decade changes in décor and furnishing relatively easy to call attention to as the engine of this continuous evolution. But let us not forget the underlying ‘invisibility’ that powerful technologies play in reinforcing the five-star hotel experience. Frictionless, properly integrated, highly personalized and fully supportive of the well-oiled on-site teams, there’s now a complex web of hardware and software that’s integral to 21st century luxury, all in order to meet guests’ diverse needs via whic...
Studies Reveal Surprising Stats Behind Rapidly Changing Guest Expectations and How Hotels Can Use Tech to Meet Emerging Needs
Bob Palloni | April 13, 2023
By Bob Palloni, COO and co-founder of Skyware Hospitality Solutions Suppose I were to ask you to define a great guest experience today. In that case, your answer would – in all likelihood – differ substantially from the description of a great guest experience just a decade ago. The hospitality industry is no stranger to the tides of change; after all, ours is a market that exists to appeal to customer preferences. Humans are complex creatures with an equally complex, ever-changing set of values, needs, and preferences. But over the last decade, we’ve witnessed the rapid evolution and embrace of guest-facing technology, in addition to...
Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership
INTELITY | April 4, 2023
New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort Los Angeles, CA (April 4, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform. Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-s...
The Water Tower Inn Upgrades to the Latest in RFID Security Access Technology by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | January 17, 2023
Full-service hotel effortlessly updates VingCard magstripe door locks to support enhanced RFID security abilities while gaining future-proof Mobile Access compatibility. Stockholm –January 17, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced a successful upgrade of its VingCard Classic door locks at The Water Tower Inn to VingCard Classic RFID. A member of the Best Western Premier Collection and benefitting from the technology expertise of ASSA ABLOY Global Solutions for approximately 20 years, The Water Tower Inn with its recent lock upgrade can now ens...
InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives
InnSpire | November 13, 2019
Republic of Maldives – November 13, 2019 – InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed its IPTV solution and guest engagement platform at the posh LUX* North Malé Atoll Resort & Villas in Maldives. The resort opened on February 1st of this year, featuring 67 unique, double-story luxury residences with private pools and individual “Sky Lounges,” blending super-yacht panache with a distinct South Beach vibe. Each stand-alone residence is situated either directly on the beach or over the water. Th...
How Viceroy Los Cabos Creates an Immersive Guest Experience
ALICE | February 5, 2019
ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is the latest to begin standardizing their operations through the ALICE platform. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. The Viceroy Los Cabos property is a stunning dreamscape with minimalist architecture from renowned Mexican archit...
