guest texting
Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies
ALICE | June 14, 2017
The Montauk Beach House Uses ALICE's Guest Messaging and Staff Technology to Keep the Good Times Coming, All Season Long New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service. Prior to ALICE, front desk staff at the seasonal property managed guest requests and coordinated their activities via email and walkie-talkie. The volume of email from guests and calls to the front desk would often strain a small front desk staff tasked with managing other staff departments, greeting guests, an...
Is the App Dead? And Should You Be Texting with Your Guests (Instead)?
ALICE | June 12, 2017
The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm. In "Text Your Guests?", experts will share best pr...
Do’s and Don’ts of Hotel Texting, from a New York City Concierge
ALICE | July 13, 2016
A few tech-savvy hotels are skipping email and social media and are directly texting their guests. Arrive Hotels which just opened in Palm Springs has done away with telephones in the guest room and instead asks guests to text the hotel for whatever they might need. Sixty LES is also embracing texting as a method of communicating with guests. Even bigger brands like Marriott and Four Seasons are texting guests, albeit through their mobile apps. While millennials who have pretty much grown up with smartphones may not be fazed by a text message sent from a hotel concierge, older guests might be, simply put, weirded out by an invasive mess...
