GuestHub
Why Hotels Benefit From a Proactive Approach to Reputation Management
Thomas Zarikian | March 20, 2023
Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation By Thomas Zarikian As hoteliers, we often discuss reputation management as if we are reacting to bad feedback with no other recourse. Our guests arrive on property, we give them the best experience possible, which reflects in our review scores – we all know the drill. However, it’s now possible for hotels to take a proactive approach to reputation management by using digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can now use technology to shape their reputation rather than allowin...
The Hotel Caribe by Faranda Is Optimizing Service With Guesthub
GuestHub | September 13, 2022
Five-star luxury hotel is leveraging the task-based guest-management solution to streamline guest requests, facilitate roomservice, and perfect guest package tracking Miami Springs, Fla. — September 13, 2022 — For five-star Hotel Caribe by Faranda Grand in Cartagena, Colombia, a member of Radisson Individuals, achieving 100% guest satisfaction through service excellence is a top priority. To reach this goal, management turned to Guesthub, a web-based guest experience management solution that facilitates everything guests may need along their journey — from reservation to review™ — and without the need to download an app. “...
Digitally Connecting With Guests Onsite Boosts Service, Satisfaction Scores & More
Thomas Zarikian | May 26, 2022
Leveraging the hotel’s web-based Guest App to gauge satisfaction early in the guest journey will go a long way in improving net promoter scores and showing guests and staff that you care By Thomas Zarikian As a hotelier, it’s my job to ensure that guests have an excellent time from the moment they enter our doors or engage with staff. We often think about the front desk as the point of first impressions, but we can easily forget other guest service touchpoints, from airport shuttle service and guest parcel storage/retrieval to room service ordering and request fulfillment. As we all know, it is very hard to run a glitch-free operation. ...
Hotel Employees Weigh In on the Benefits of Guesthub
GuestHub | March 22, 2022
From frontline employees to managers, people using the web-based Guesthub guest services + task management app say it is making their jobs easier and operations are more efficient; Some even say the technology is making them more loyal to their employer Miami Springs, FL — March 22, 2022 — Hoteliers continue to invest in technologies that provide contactless guest and staff experiences and that digitalize labor-intensive tasks. Guesthub is a new web-based app successfully streamlining communications and workflows for hotels operating with reduced staff. Developed by Eurobuilding Hotels Group, this Guest Experience Management solution fa...
Fairfield by Marriott Hotel Chooses Guesthub to Manage and Track Parcels
GuestHub | March 8, 2022
Modular web-based guest services app is enabling the Fairfield by Marriott Inn & Suites Miami Airport to boost operational efficiency and guest satisfaction by automating package tracking Miami Springs, FL — March 8, 2022 —Scalable technology is important to hoteliers today, especially those operating smaller properties with reduced staff. Guesthub, a web-based guest experience management solution, is proof that modularity is key to technology adoption. Such is the case at Fairfield by Marriott® Inn & Suites Miami Airport in West Doral, Fla. Today the midscale hotel is leveraging Guesthub solely for package tracking. Al...
EB Hotel Miami Airport Leveraging GuestHub to Track Shuttle Service
GuestHub | January 25, 2022
Web-based guest services app is enabling the airport hotel to reduce costs associated with the transportation service and simultaneously boost guest satisfaction and loyalty Miami Springs, FL — January 25, 2022 — Providing shuttle service between a hotel and the local airport is a costly guest service, but it is a necessary convenience that today’s travelers expect. Not only does the amenity create a positive first impression of the hotel, saving travelers considerable time and money in finding alternative transportation, but it helps eliminate friction along the guest journey. Leveraging its web-based guest services app, GuestHub, ...
Room Service Revenues Soaring at EB Hotels Miami With GuestHub
GuestHub | January 12, 2022
Web-based guest services app is enabling the airport hotel to boost food and beverage revenues while operating with a reduced staff and without increasing the cost of service Miami Springs, FL — January 12, 2021 — While many hotels continue to struggle with labor shortages, forcing them to scale back or remove expected services like in-room dining, the food-and-beverage operation at EB Hotel Miami Airport is thriving thanks to GuestHub. Developed by EB Hotels parent company Eurobuilding Hotels, the web app is proving to boost the hotel’s bottom line by taking better care of its guests through technology. By enabling guests to...
Global Hotel Company Builds Guest-Experience Mobile App to Boost Revenues, Efficiencies, Satisfaction and More
GuestHub | December 8, 2021
GuestHub, the web-based task-management app, is available to all hotels wanting to streamline the guest-experience cycle from Reservation to ReviewTM with no app download required; the solution is live at EB Hotel Miami Miami Springs, FL — December 8, 2021 — Eurobuilding Hotels Group (EHG) has entered the technology development business. The small, but highly effective, global hotel company has made available to the industry, after several years of development, its web-based mobile app that facilitates everything guests may need along their journey, from reservation to review™, and without the need for guests to download an app. Gue...
