guestscope
UniFocus Promotes Celia Karseno to VP of Technology Utilization
UniFocus | March 13, 2017
DALLAS – March 13, 2017 – Celia Karseno has been promoted to vice president of technology utilization for UniFocus, the Dallas-based provider of the service industry's most comprehensive workforce management systems and tools. In her new role, Karseno will ensure that UniFocus' partners use its technologies to optimal benefit, increasing the value of their investment, while also facilitating upgrades and new product rollouts to existing partners. Karseno brings 25 years of hospitality, training and account management experience to her position. This includes nine years at UniFocus in two separate tenures. "Celia has long bee...
Arlo Hotels Adds UniFocus’ MEETINGScope to Maximize Event Planner Satisfaction
Arlo Hotels | January 18, 2017
DALLAS – Jan. 18, 2017 – Arlo Hotels has added UniFocus' survey system MEETINGScope to both of its New York City boutique properties – the Arlo Hudson Square and Arlo NoMad. Specifically designed for event feedback, MEETINGScope gathers historical information for proactive marketing. The solution enables users to better anticipate and manage meeting planners' needs based on past experiences, increasing intent to recommend and return. Arlo Hotels installed UniFocus' GUESTScope at both properties earlier in 2016 and the decision to implement MEETINGScope was based on that positive experience. "Although we have minimal sp...
Monarch Beach Resort Implements MEETINGScope to Gauge Planner Feedback
Monarch Beach Resort | January 13, 2017
DALLAS – Jan. 13, 2017 – The AAA Five-Diamond Monarch Beach Resort has chosen to implement UniFocus' Web-based MEETINGScope, the most advanced system available for gathering critical meeting planner feedback. The survey and analysis tool allows organizations to understand how planners perceive entire experiences, from the time they are contracted through the event's end, and identifies areas in which adjustments can be made to increase meeting and event planners' intent to return and recommend. This is the second UniFocus solution to be installed at Monarch Beach Resort, and the ninth UniFocus solution for the resort's manag...
The Walper Hotel Adds UniFocus’ GUESTScope & STAFFScope
UniFocus | November 17, 2016
DALLAS – November 17, 2016 – The Walper Hotel, a refined landmark hotel that dates back to 1893 and is located in the heart of Kitchener, Ontario, has added UniFocus' innovative GUESTScope and STAFFScope solutions in order to continually maintain superior staff engagement and customer satisfaction levels. Based in Dallas, UniFocus delivers the service industry's most comprehensive workforce management systems and tools. Studies have shown that employee engagement levels directly impact customer satisfaction. With The Walper Hotel focusing on both ends of this relationship, they're likely to see a strong increase in customer ...
In Robust Third Quarter, 83 Properties Add UniFocus Solutions, from Employee and Guest Feedback Tools to Its Signature LMS
UniFocus | November 7, 2016
DALLAS – Nov. 7, 2016 – Dallas-based UniFocus has posted another strong quarter, installing one or more of its industry-leading, comprehensive workforce management systems and tools in 83 new locations between July and September 2016. Gains have been particularly strong for two of UniFocus' Survey Solutions, GUESTScope and STAFFScope, spurred in part by the approach of year's end when companies traditionally measure employee engagement. Also experiencing robust growth are UniFocus' signature LMS, Global Time & Attendance, and consulting solutions. "Our business gains in the third quarter spanned the spectrum of UniFocus ...
UniFocus Marks Strong Growth Quarter as Managers Increasingly Turn to Staff and Customer Survey Solutions to Drive ROI
UniFocus | July 26, 2016
DALLAS – July 26, 2016 – UniFocus marked an exceptionally strong growth quarter for its Survey Solutions with eight new clients in June 2016 alone, expanding into new industries and growing its international reach. In addition, two existing clients augmented their relationships with the Dallas-based company, which provides the service industry's most comprehensive workforce management systems and tools. Of special note, UniFocus' employee engagement tool, STAFFScope, reached beyond its service industry client base to sign Lehigh Hanson, one of North America's largest construction materials companies. "Our strong quarter of g...
The Shaner Group Automates Guest Feedback with UniFocus!
UniFocus | September 23, 2015
September 22, 2015, Dallas, TX. The Shaner Group has brought in GUESTScope™, UniFocus' guest satisfaction survey tool. This solution will help the entire organization in determining what is most important to guests, and what fixes, if any, are the easiest to be made to increase satisfaction levels. The robust data provided by this reporting was exactly what caught the attention of Brian Hockenbury, SVP of Operations at The Shaner Group. "We love the reporting that GUESTScope™ provides us. Plus, the flexibility that comes along with it is a huge plus. Doing everything manually before took a while, and I'm sure we will now be ...
UniFocus Adds 351 New Client Properties as Hospitality Industry Adds Workforce Management Solutions
UniFocus | June 10, 2015
DALLAS – June 10, 2015 – UniFocus, provider of the service industry's most comprehensive workforce management systems and financial tools, has expanded its hospitality customer base by 51 new contracts, totaling 351 new properties in the past six months. UniFocus' applications and services for labor management, time and attendance, and integrated survey solutions form a Total Workface Management platform that helps clients lower labor costs while increasing employee engagement and driving ROI. "The surge in demand for our workforce management systems reflects an increasing commitment to greater customer satisfaction at all levels of...
