hcn
HCN To Showcase AI-Powered In-Room Tablets at The Hospitality Show
The Hotel Communication Network (HCN) | October 28, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action Oct. 28-30 at the San Antonio Convention Center in Booth 1755 SAN ANTONIO — Oct. 28, 2024 — Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved gu...
Historic Emily Morgan Hotel San Antonio To Implement Innovative In-Room Tablets by HCN
The Hotel Communication Network | August 28, 2024
With Navigator 2.0 tablets soon to deploy in all guestrooms, travelers staying at the popular accommodation will have fingertip access to hotel services/amenities and local events — including The Hospitality Show to be held at the Henry B. González Convention Center in October; Visit HCN in Booth 1755 Ottawa, Ontario — August 28, 2024 — The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Co...
HCN To Debut Its ‘AI Concierge’ on In-Room Tablets at HITEC Charlotte
The Hotel Communication Network (HCN) | June 24, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 3836 CHARLOTTE, N.C. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages. AiMe, an AI Conci...
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Neil Schubert | April 30, 2024
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room By Neil Schubert Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a property’s IoT devices, hoteliers must upgrade their network infrastructure. This is not only table stakes by which guests, conference attendees, and other visitors choose one hotel over another, but it dictates whether or no...
The New Frontier of In-Room Tablets + AI Is Here and It’s Impacting Hotel Operations, Starting With Housekeeping
Neil Schubert | March 12, 2024
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages By Neil Schubert Imagine a businessman traveling from Italy to America. Upon entering his room for the first time, the man is greeted by name by an AI concierge who proceeds to converse with him in his native language, (i.e. Italian). The woman on screen is speaking fluent Italian, but he detects a slight American accent. He begins to converse with her, asking if she could help him order food. A room-service ordering screen appears, but the woman says she can take h...
Hotel Communication Network Bringing Two-Way Guest Communication Technology to Europe
Hotel Communication Network (HCN) | October 10, 2023
Growing demand for heightened guest engagement and revenue enhancement has spurred HCN to open a sales office in London and introduce its Navigator 2.0 cloud-based in-room tablet platform to hotels across Europe and the UK Ottawa, Ontario – October 10, 2023 – With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region. “Hotel brands and independents alike are...
HCN Bringing NEW In-Room Tablet With Modern UI & Mobile Phone Mirroring to HITEC Toronto
The Hotel Communication Network (HCN) | June 21, 2023
Enhancements to Navigator 2.0 and its most popular features – In-Room Messaging, Dynamic Alerts, DineIN, EventLink, Guest Choice, Interactive City Guides, Early/Late Check out, and Customizable Alarm Clock – will be on display in Booth 1237 June 27 to 30 at the Metro Toronto Convention Center Ottawa, Ontario – June 21, 2023 – Next week at HITEC® Toronto, Hotel Communication Network will showcase its re-engineered in-room tablet with two-way guest communications at the core. The NEW Navigator 2.0 gives guests and staff more control over the stay experience. Guests have everything they need from individual/group messaging, food orde...
Out With the Old, In With the New
Neil Schubert | May 17, 2023
By Neil Schubert The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same Remember the days of NCR cash registers and metal keys with slots behind the desk? It still brings a smile to my face, just like an old episode of Gunsmoke. It was a time when communication with guests was face-to-face. Like many of my industry colleagues, it was the personal interactions with people while working at the front desk that got me hooked on the hotel business. In the good ‘ole days, people were generally friendly and excited about traveling. The was no pre-arriv...
