heroes of hospitality
Let’s Celebrate Our Heroes of Hospitality Who Come Through in Crisis
Doug Kennedy | March 23, 2020
By Doug Kennedy As we begin week two of the most challenging era in the modern history of the hotel and lodging industry, I am reminded of one of my all-time favorite quotes: “It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality.” - Conrad Hilton, founder of Hilton Hotels Although many hotels are closed and others reducing staff, plenty of other hospitality workers woke up today, put aside their own personal concerns about health and family, put on a uniform, and went to work. Today and in the coming weeks, frontline heroes will be doing extraordinary things for their guests...
Unsung Heroes of Hospitality – Security Director
Larry Mogelonsky | May 31, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) While most of us in hospitality focus our efforts on finding ways to enhance our guests' comfort (and make more revenues!), we can only do so in an environment where both safety and security are assured. We often take the role of our security department for granted. After all, this is a department where reports stating 'nothing has happened' are considered the norm, and management tends to respond to incidents versus the status quo. It is also hard to measure the performance of the security department when assessments are largely binary. How do you know if team members are meeting y...
