hiring hotel staff
The Employee Experience Starts With the Hiring Process
Shep Hyken | March 12, 2020
By Shep Hyken Every company wants to have good employees. More importantly, they also want the right employees. There’s a difference. The smartest person in the world may not end up being a good cultural fit for a company. Every company has a personality, and the people they hire must possess the right skills, character and behaviors to fit in. This differs from company to company, so what works for one may not work for another. I recently interviewed Teri Yanovitch for Amazing Business Radio, and she talked about her job at Disney World. She had just finished high school and remembered walking up to the “Casting Center,” where...
Training, Maintaining & Elevating Top Hotel Revenue Management Talent
Paul Van Meerendonk | November 6, 2018
By Paul Van Meerendonk Remember that whiz kid in reservations? He had grown up with computers and seemed able to fly around the property management system with natural ease and skill. Sure, his job was just to answer calls and make reservations, but he had a knack for finding cool reports buried deep in the system. Not only that, but he had also somehow mastered Excel and was able to create dazzling charts that seemed to bring the numbers to life. We knew we had to nurture his raw talent, so we signed him up for some revenue management 101. He would become our savior, finally getting our pricing in shape and enhancing our top-line reven...
HFTP Releases Sample Hospitality Job Descriptions for Industry Professionals’ Use
HFTP | January 5, 2018
Effective templates for industry department leaders Discover example job description templates produced by international nonprofit Hospitality Financial and Technology Professionals (HFTP®) and the HFTP Americas Research Center. The organizations compiled information into standardized descriptions for accounting and IT positions in the lodging industry, as well as descriptions for accounting positions in clubs. Available now via the HFTP website as well as its hospitality-specific search engine, PineappleSearch.com®. The HFTP Hotel Finance Advisory Council and HFTP Club Advisory Council provided guidance for the development of t...
Associate Hiring: A Personality for Hospitality Matters More than Experience
Chris Pulito | July 14, 2015
By Chris Pulito, General Manager, Whiteface Lodge In an industry in which guest satisfaction is paramount, the right personality trumps an experience-packed resume. This simple rule has held up to scrutiny throughout my career managing luxury hotels and resorts: When you're interviewing an associate, look beyond the candidate's resume and focus on how the person in front of you will make your guests feel. While this is particularly vital in the luxury sector, a personality-centered approach to hiring has relevance throughout the hospitality industry even, to a lesser degree perhaps, for those in-demand "express" hotels that put the emph...
