hospitality culture
How to Stop the Culture of Fear and Bullying in the Hospitality Industry
Ian Scarth FIH | April 17, 2023
According to the dictionary, 'Bullying' is defined as “Seeking to harm, intimidate, or coerce someone perceived as vulnerable”, while ACAS define it as “offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, denigrate or injure the recipient.” The same dictionary suggests Hospitality is “The friendly, graceful, and generous reception and entertainment of guests, visitors, or strangers.” Anyone reading these definitions must surely conclude that it's impossible to be hospitable if at the same time one is a bully. Yet the hospitality industry appears to h...
HR Training in the Time of COVID: Commit to a Meaningful Cultural Change
John Reyna | October 15, 2021
By John Reyna If you happened to read my pre-event blog post (link here), then you already know about my excitement to attend Phillip R. Maltin’s presentation about “Solving the Mystery of Employment Law: Techniques for Controlling the Workforce and Staying out of Court.” Well, it did not disappoint. I walked out of Mr. Maltin’s presentation with a better understanding of employment law, and I’m certain that I was not the only one. During his presentation, Mr. Maltin stated that management should use team meetings to discuss subjects that protect employees and the business. I 100% agree. However, after two decades of working i...
3 Ways To Create An Innovative Culture In Hospitality
Cristian Grossmann | May 18, 2017
By Cristian Grossmann, Founder & CEO Beekeeper When Barry Sternlicht founded Starwood Hotels in the 1990's, no one could have predicted its future status as a premier worldwide hotel brand. Last year, Starwood was acquired by Marriott for $13 billion, and its innovative culture was largely to thank. Starwood was successful because the team took risks, embraced collaboration, and dared to stand out. Its unique culture was most apparent in its W Hotel brand. "Starwood's legacy is really heavily shaped by W. It took a real disruptive, startup mentality. It used to be a separate business from the rest of the company, so it ...
