Independent Study of In-Stay Feedback Shows 280 Percent Return on Investment for Hotels

Local Measure | June 3, 2019

Independent research shows Local Measure's real time feedback platform can help organizations take control of the customer experience, reduce cost and drive revenue June 3, 2019 SYDNEY, Australia - Local Measure, the leading customer experience platform for the hospitality industry, today released a commissioned Forrester Consulting study quantifying the Total Economic Impact™ and benefits of its real time feedback tool, Pulse. Forrester found that an organization that uses Pulse to manage and respond to customer feedback in real time obtained a return on investment (ROI) of up to 280 percent over three years. In addition, the stu...