The Skills Gap in the Hospitality Industry

Daniel Ciapponi | September 5, 2023

By Daniel Ciapponi Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels. So what skills are current employees missing and how can hospitality students gain the right set of skills to plug the skills gap and save the industry in the future? What caused the hospitality industry labor shortage? Several different factors conve...