hospitality employee retention
As the Delta Between Higher Hourly Wages and Lower Payroll Expense Closes, Attracting and Retaining Young Talent Is Key
HotStats | December 14, 2021
It turns out that the Golden Rule is a maxim hoteliers need to pay heed to when it comes to their own employees. It’s an axiom that is even more glaring as hourly wages in the leisure and hospitality space climb against a payroll cost base that remains lower but is showing signs of growth. So say several hospitality industry professionals and educators when asked what it will take for hoteliers to attract and retain the younger generation of hospitality workers. It boils down to one central admonishment: treat young associates better. “Not only should a hotel care about customers, its number one target market is internal ass...
Employee Retention Ideas for the New Decade
Larry Mogelonsky | February 26, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) At a very broad level, hospitality has a big problem nowadays when it comes to attracting and keeping strong young candidates. Compared to other fields like STEM, finance or the allure of some new app start-up out of Silicon Valley, we aren’t top of mind for top talent, resulting in a long-term ‘brain drain’ amongst our management teams and a sense of transiency amongst our frontline associates. All this can mean a heightened anxiety as our ranks become increasingly harder to fill with qualified candidates. Undoubtedly this will be an ongoing conversation for the decade ahead,...
What a Golden Opportunity for Hospitality!
John Hendrie | May 18, 2018
By John Hendrie Hospitality Performance Who would have thought that the one top driver for jobs in a state was hospitality, with the classifications of lodging manager, concierge and housekeeper. As referenced, the state of Maryland has a 2017 job growth rate of 2.0% with 53,075 new jobs added last year. https://www.cheatsheet.com/money-career/best-cities-america-job-florida.html/10/ No doubt, the brunt of this reality is the full service sector, but, still, what a blessing and responsibility for hospitality in Maryland and other states. Manufacturing and related industry have moved and will never be as stout in our economy as before. H...
Using Gamification to Improve Hospitality Employee Retention Rates
Chris Whitlow | November 17, 2017
by Chris Whitlow High turnover rates are a problem that hotel owners face every day and finding solutions to keep hospitality employees is just as challenging. In 2016, the turnover rate for employees in the hospitality sector was more than 70 percent, according to data from the Bureau of Labor Statistics' Job Openings and Labor Turnover (JOLTS) program. To counter this and improve employee retention rates, hotel owners should consider utilizing gamification to engage and inspire employees. If you're unfamiliar with gamification, it's the application of game elements into other settings. Many companies are already using gamification for...
