hospitality excellence
ImageFIRST Announces 1st Annual ServiceSTARS Contest
ImageFIRST | August 26, 2024
10 hospitality professionals will be recognized nationally for representing the best in guest experience KING OF PRUSSIA, Pa., August 26, 2024 – ImageFIRST® is excited to announce the launch of its 1st Annual ServiceSTARS Contest, in which ImageFIRST Associates recognize exceptional hospitality professionals who go above and beyond to enhance the guest experience. SerivceSTARS celebrates individuals who align closely with ImageFIRST’s Values – Be Safe, Be Honest, Be Respectful and most of all, Be Remarkable. ImageFIRST’s Hospitality Division offers specialized programs and services in select markets, including Arkansas, ...
Kennedy Training Network Announces Monthly Webcast Training Series
Kennedy Training Network | February 27, 2023
Complimentary Registration Courtesy of Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) just announced the launch of a monthly series of live webcast training events focusing on topics related to hospitality excellence, reservations, and sales. Webcasts, which will be presented personally by KTN President Doug Kennedy, will run 30 minutes in duration. Those who register but cannot attend will receive a link to view the recordings. Doug will draw content from all KTN hospitality, reservations, and sales training programs, and will also feature the latest training concepts from his monthly...
Hospitality Is the Ultimate Cachet – Images Planted, Dreams Launched!
John Hendrie | October 8, 2018
By John Hendrie The marketplace is bustling with experiences for consumers to consider. It hurts your head! However, Colleagues, we've got it, and others want it. The term, hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality represents a most worthy cachet, and we cannot afford to lose that edge. Cachet, you say. What does that actually mean? By definition, a cachet is a sign showing something which is genuine, authentic or of superior quality – a mark of distinction and prestige. In this age of experience, that is exactly wh...
Train Your Front Desk Team on the “5 Pillars of Hospitality Excellence”
Doug Kennedy | September 17, 2018
By Doug Kennedy When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel's individual "brand." In the past, most guests called to book by voice and then called back multiple times prior to arrival with questions about driving directions, transportation, area restaurants, hours of operations and the like. These days most guests book online and then Google search for answers to these and other pre-arrival questions. Therefore, while I have always believed that the front desk staff played a critical role, now more than ever they truly are the first impression makers, for better or for...
So You REALLY Like Working With People?: Five Principles For Hospitality Excellence
Kennedy Training Network, Inc. | October 18, 2016
Florida, USA – October 18, 2016 – Kennedy Training Network Inc., USA, announced the publication of a new book by KTN President Douglas Martin Kennedy. "So You REALLY Like Working With People?": Five Principles For Hospitality Excellence is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders. His new book goes beyond offering traditional hospitality concepts such as "telephone skills," "using customer names," and "techniques for handling complaints," all of which have been covered again and again by others. Instead, readers explore the true heart of hospitality, because tha...
