Hospitality Industry Service Leadership 2015

Robert Rauch | March 31, 2015

By Robert A. Rauch A "business success plan" for the hospitality industry requires a new set of disciplines. Today, knowledge acquisition of the changing technologies alone represents a challenge. Coupled with strong service leadership skills, the transfer of the success plan to each unit manager is made much easier. Perhaps the most critical items for a business success plan are to have a vision, a clearly defined set of goals and a "glass is half full" mindset. If the vision is to lead the market in revenues and one of the goals is raising revenues through average rate or check average, detailed knowledge of the competition is paramou...