hospitality insights
PolyU School of Hotel and Tourism Management Partners With World Travel and Tourism Council To Define the Future of Global Retail Tourism
PolyU’s School of Hotel and Tourism Management | September 27, 2023
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University has joined hands with the World Travel and Tourism Council (WTTC) to support the sustainable development of global tourism. Undertaken collaboratively by teams from the SHTM’s Hospitality and Tourism Research Centre and the Council, the WTTC–SHTM Global Retail Tourism project offers critical data-driven insights into the key trends, challenges and opportunities shaping retail tourism in the post-pandemic era. Although travellers collectively spend billions of dollars every year on shopping, to date there has been a lack of an accurate estimate ...
Why Chinese Tourists Are Not Totally Ready to Make a Revenge Comeback
Dr Yong Chen | March 17, 2023
Insights into the various factors that have impacted Chinese tourists before and after the pandemic, and why the likelihood of a Chinese revenge tourism comeback is slim for the moment. Chinese tourism: Pre and post-Covid Global tourism in 2021 stood at 448 million tourist arrivals and US$637 billion expenditures, which was one-third of the pre-Covid level in 2019. To put it in perspective, the size of global tourism now is equivalent to that of 1990 in terms of tourist arrivals (Figure 1). This unprecedented recession has far eclipsed all impacts of the 1990−91 recession, 2001−02 terrorist attacks, and the 2007−08 global fina...
PROVision Partners Welcomes Mims Wright as Senior Advisor
PROVision Partners | March 5, 2021
New Smyrna Beach, Florida, March 5, 2020 — PROVision Partners (“PROVision”), a leading global strategic growth, marketing, technology, and commercial services advisory firm to the travel and hospitality industry, announces the appointment of Mims Wright as a Senior Advisor. Mims is Co-Founder & Managing Partner of the travel advisory firm, Black & Wright LLC, specializing in travel industry business, technology and equity. His clients have included leading online travel brands, traditional travel distributors, airlines, hotels, tour operators, publishers, and travel industry start-ups. Wright and Susan Black founded a practic...
Turn 2020 Profit Losses Into 2021 Wins For The Hotel Industry
Robert A. Rauch | March 2, 2021
By Robert Rauch How To Make 2021 Our Best Year Q1 of 2021 is not going to be profitable, fun or exciting for us in the hotel industry. The goods news is Q2 will come up quickly and having been through six recessions in hospitality, all the signs of a recovery are finally here. Given the significant impact of the virus on our economic, physical and mental health, I am offering a few sentences of my personal plan to recovery; we’ll dive into the following areas below: Cash Flow For Hospitality Industry Marketing, Sales & Revenue Management Technology To Improve Hotel Revenue Whether we operate a hotel, restaurant or tour...
Post COVID-19: What’s Next for Digital Transformation?
EHL | February 19, 2021
When Covid-19 struck, it forced societal changes around the globe. Nearly overnight, governments issued orders that limited large gatherings of people, restricted in-person business operations, and encouraged people to work from home as much as possible. In response, businesses and schools alike began to look for ways to continue their operations remotely, thanks to the internet. They turned to various collaboration platforms and video conferencing capacities to remain engaged with their colleagues, clients, and students while working from home offices. Even prior to the pandemic, technology had become an increasingly important part of the...
6 Key Learnings From an Unprecedented Year in Hospitality
Matthieu Mauguin | January 18, 2021
By Matthieu Mauguin An inspiring look at the gains and losses that the Covid crisis has brought upon the Hospitality industry. The future is remarkably hopeful and full of innovation-driven malleability. Resiliance and courage displayed by the industry At the end of 2019, hospitality professionals seemed to have a good idea of what to expect in 2020. From the impending advent of new AI solutions to the generalization of online marketing, most analysts predicted that the industry would keep on riding its growth spur towards a complete digital transformation. Enter the COVID-19 outbreak, and, alongside it, the emergence of an apocalyp...
2021 Top Hospitality Industry Trends
EHL Insights | January 7, 2021
What are the latest trends in the hospitality industry? Well, it goes without saying that the coronavirus outbreak and ensuing safety measures have had a significant impact on hospitality throughout 2020 and will no doubt spill over into 2021 and beyond. Some responses to this extraordinary situation, attempting to entice patrons back into food and beverage outlets and assure holidaygoers that it is indeed safe to enjoy a hotel stay, have accelerated existing hospitality industry trends and triggered lasting change. Meanwhile, evolution at the societal level - consequence in part of shifted values in the aftermath of the pandemic’s...
Technology at the Service of the Customer
Rémi Walbaum | January 5, 2021
By Rémi Walbaum Although fears that technology will wipe out jobs and human relationships in its wake, market trends show that as the world becomes more digitalized, consumers are looking for a real, concrete and personalized service. The hospitality industry has always been committed to putting people at the center of its concerns, and this is not about to change. However, it is clear that new technologies can help to further improve the customer experience. Artificial intelligence (AI) at the service of the customer Artificial intelligence (AI) unveils new data that can be analyzed to personalize the experience, predict behavior, ...
