hospitality performance
Travel & Tourism Set To Add a Record QAR 81BN to Qatar’s Economy
The World Travel & Tourism Council | May 10, 2024
Sector set to break all records in 2024 Dubai, UAE: The World Travel & Tourism Council’s (WTTC) 2024 Economic Impact Research (EIR) has revealed the Qatari Travel & Tourism sector reached new heights last year, with GDP contribution, jobs and domestic traveller spend all surpassing previous peaks. Last year, the Travel & Tourism’s GDP contribution grew by 31% to reach a record-breaking QAR 81.2BN, representing 10.3% of Qatar’s total economic output, demonstrating the sector’s importance to the national economy. The sector also proved to be a vital source of employment, creating more than 20,300 new jobs, and rais...
How Hotelier Personas Can Help You Unlock Top Hospitality Performance
Anuska Linc | November 9, 2023
From happier guests and staff to higher revenue, here’s how a small mindset shift can ensure big gains across the board for modern hoteliers. The hospitality industry has entered a new era, one characterized by the innovative use of spaces and hyper-personalized services that have transformed the way we stay and experience places. Gone are the days of bland services and generic stays – a new generation of tech-savvy experience seekers has taken center stage. These modern travelers demand unique and engaging experiences, and they expect hotel staff to provide them. As the world of hospitality evolves, it's crucial for hoteliers to adap...
Travel Recovery Continues As Hoteliers Embrace Upselling With 70% Increase in Summer 2023, According to Mews Data Snap
MEWS | September 20, 2023
Revenue from parking lots, meeting rooms, and other spaces increased 22% YOY, while upselling increased 31% [New York, NY – Sept. 20, 2023] – Mews, the industry-leading hospitality cloud, today released the Mews Data Snap, a real-time measure of hospitality’s performance during the summer of 2023 (June, July, and August). The report also compares this year’s data to summer 2022 to pinpoint how the hospitality sector is changing. Based on data from Mews partners worldwide, the Mews Data Snap unpacks hospitality’s performance across five key areas: occupancy, ADR and RevPar, online check-ins and upsells, and additional bookable ...
Give Me Some Relief
John Hendrie | November 11, 2019
By John Hendrie We in hospitality have a critical directive – provide succor and comfort to an American guest landscape which is suffering. The marketplace is in arrears; it is tired, unappreciated, fractured and downright scared. The next twelve months will be instructive, no matter the political party. But, make no mistake, people are nervous and worn out already. What a great opportunity for hospitality professionals to show their stripes and dedication to the craft. Your guests seek diversion, care and consideration. You see them entering your establishment, whether hotel, restaurant or attraction/recreation. They are harried, smi...
What a Golden Opportunity for Hospitality!
John Hendrie | May 18, 2018
By John Hendrie Hospitality Performance Who would have thought that the one top driver for jobs in a state was hospitality, with the classifications of lodging manager, concierge and housekeeper. As referenced, the state of Maryland has a 2017 job growth rate of 2.0% with 53,075 new jobs added last year. https://www.cheatsheet.com/money-career/best-cities-america-job-florida.html/10/ No doubt, the brunt of this reality is the full service sector, but, still, what a blessing and responsibility for hospitality in Maryland and other states. Manufacturing and related industry have moved and will never be as stout in our economy as before. H...
Are We Obsolete in Our Prime?
John R. Hendrie | April 10, 2018
By John Hendrie Mick Jaggar really was right over some fifty years ago, when he trebled, "I can't get no satisfaction". And, even the satisfaction he might have received, had little value. Many consumers are no better off now. The mediocrity anticipated with products and services has created a new depth of cynicism and distrust across retail establishments, and this includes Hospitality operations. To thrive and succeed we must better engage the guest, gain their loyalty and exceed their hopes. Our passion must be seen in a new context – the commitment to transcend expectations. In order to transform your business, a leap is requi...
Those Airline Baggage Charges Will Kill You!
John Hendrie | July 15, 2015
by John Hendrie Well, maybe not kill you but at least bring on intensive heart burn. It used to be so much fun to travel by air. Years ago we used to dress up for the flight, order whatever beverage we wanted, the food served was palatable and customer service was king. Oh woe and alas, things have changed. Now, we are herded aboard, perhaps given a small snack bag of goldfish, get our knee caps shattered by the folded seat in front of us, and pay liquor prices like we were at a swanky hotel bar. Don't mention the food choices, pillows and blankets. Then, to add insult to injury, we are charged for our luggage and extra (one per person)...
Hospitality Is the Ultimate Cachet
John Hendrie | July 8, 2015
by John Hendrie Folks, we've got it, and others want it. The term, hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality represents a most worthy cachet, and we cannot afford to lose that edge. Cachet, you say. What does that actually mean? By definition, a cachet is a sign showing something which is genuine, authentic or of superior quality – a mark of distinction and prestige. In this age of experience, that is exactly what we are relaying to our audience. Sometimes, all you have to do is mention a name. Vermont, as a destination...
