hospitality sector
Hospitality Sector: Building Resilience in Uncertain Times
June 29, 2020
5 practical tips on how to build a strong operational infrastructure to cope with the unexpected. Hurricane Katrina, 9/11, climate change, COVID-19. From global pandemics to rising seas and terrorist attacks, tourism destinations and properties are highly vulnerable to uncertainties that can rock the world on a dime. Since mega-disruptions are increasingly frequent and unanticipated, hospitality businesses would do well to prepare for the worst with a comprehensive plan that details an immediate response to a crisis as well as addresses potential long-term challenges and plans. This way, whatever the crisis, the plans for addressing it in...
The Monkey Moved to Someone Else’s Back…
Georges Panayotis | June 6, 2018
By Georges Panayotis After battling against all forces to confront the profound changes in our sector, we react rather than act. And yet, Churchill once said, "We must take change by the hand or rest assuredly, change will take us by the throat." Aside from a few cosmetic changes for some, none of the current players has revolutionized its product or services. What we are seeing, however, is that the responsibilities are shifting… the monkey is changing backs… brand owners no longer own both the walls and the business. Today, franchisees support investment costs and must make up for years of backlog. Meanwhile, r...
Hospitality: One Doesn’t Suffer the Future…it is Built
Georges Panayotis | March 23, 2017
by Georges Panayotis Contrary to other sectors, the world of hospitality need not fear disappearing into a black hole and despite the upsets it might traverse, it is growing and will continue to do so. To each his place in the sun. From the inns of yesteryear to the hotel capsules found in airports today, and, of course, youth hostels, residences, traditional palaces and hybrid formulas, the hotel universe has not stopped adapting to travelers' changing needs. The good news is that these travelers are increasingly numerous and will continue to stay in commercial accommodations. But which? The challenges experienced by hotel business...
