hospitality technology
Why Hospitality Technology Integrations Are Key to Driving Innovation
Otelier | September 25, 2024
Poor system integrations and data sharing remain top roadblocks to innovation in hospitality. However, with modern approaches and stronger partnerships, centralized data will become the key to unlocking greater efficiency and enhanced guest experiences. By Jennifer Mays, Head of Partnerships In the hospitality industry, where guest satisfaction is paramount and operational efficiency is key to profitability, system integration has become more than just a technical necessity—it's the foundation for long-term success. The rapid pace of innovation across industries has led to heightened traveler expectations, yet the hotel industry often str...
Mapping the Guest Journey to Technology to Enhance the Guest Experience: Is Your Tech Stack Up to Par?
Gregg Hopkins | September 10, 2024
by Gregg Hopkins, Founder & Principal Consultant of Get Hoppy Consulting Hospitality is about people helping people, a process that technology can enhance and support through robust infrastructure and tools the workforce can learn and enjoy using while delivering the experience guests have grown accustomed to when on vacation or a business trip. It is essential for every hospitality organization to prioritize the evaluation of its current technology stack, process workflows, data infrastructure, and security. This is to ensure that they effectively support internal distribution, sales, operational controls, and the desired customer...
Best Practices for Your Next Technology Project’s Success
Gregg Hopkins | August 22, 2024
by Gregg Hopkins, Founder & President of Get Hoppy Consulting Technology projects are essential for organizations to stay competitive and innovative in the digital age. However, many projects fail to deliver the expected outcomes, wasting time, money, and resources. According to various sources, the success rate of technology projects ranges from 16% to 30%, depending on the project's type, size, and scope. Technology deployments can fail for many reasons, including: Lack of executive sponsorship: Often the most common reason for failure and can start at the top. Lack of change management: Without a plan for change manage...
Artificial Intelligence Agents as a Next Step for Hotel Tech
Adam and Larry Mogelonsky | July 24, 2024
By Adam and Larry Mogelonsky Coming out of HITEC 2024 in Charlotte, Generative AI (genAI), specifically large language models (LLMs) and generative pre-trained transformers (GPTs), are moving beyond only chatbots for use cases in the hospitality sector. These AI tools are primarily recognized for handling guest inquiries and managing standard room reservations. However, their potential extends far beyond these capabilities. The future of AI in hospitality lies in agents trained for complex tasks, offering advanced solutions across various departments such as HR, finance, sales, and marketing. Despite the promising advancements, there ar...
The Impact of Technology Trends on Transforming the Hospitality Industry
Ahmed Mahmoud | July 24, 2024
By Ahmed Mahmoud Digital transformation and the leverage of technology play an important role in today’s hospitality industry, especially in the post-pandemic era. Facing the challenges of labor shortage, the rising cost of operation, and the changes in consumer needs and behaviors, hospitality businesses need to pivot their services and products with the latest technology in order to keep their competitive edge. Every year, new technology emerges and dies. hotels either adopt them and thrive, or are left behind by their competitors, but technology doesn’t stop for anyone. Just like the hotel industry. In 2024, the hotel industry...
HITEC 2024 Welcomes Nearly 6,000 Industry Stakeholders to Explore Latest in Hospitality Technology
HFTP | June 28, 2024
Hospitality professionals traveled from all over the world to Charlotte, North Carolina, June 24-27 for the largest and longest-running show of its kind. The Hospitality Industry Technology Exposition and Conference (HITEC®) was created over 50 years ago to break barriers and celebrate innovation in the hospitality technology space, a purpose that has resonated with the industry, attracting industry professionals by the thousands annually and making it the largest event of its kind in the world. This year was no exception, with over 5,900 attendees convening for HITEC North America 2024, June 24-27 at the Charlotte Convention Center in ...
Shiji Announces Summer Update for F&B Tech, Infrasys Cloud POS and Digital Dine
Shiji | June 13, 2024
In preparation for the busy summer, Shiji Infrasys Cloud POS and Shiji Digital Dine launch new features and integrations to improve staff mobility, guest payments, business intelligence. ATLANTA, Georgia, USA, June 13, 2024 - Shiji, the hospitality technology innovator, has unveiled a series of new features and partnerships for their F&B (Food & Beverage) tech ecosystem, designed to meet the evolving needs of the hospitality industry. The annual summer update of Shiji’s F&B products went live on June 12, in preparations for the summer season of the northern hemisphere. Supported by strategic partnerships, Shiji Infrasys...
Empowering Great Hospitality: Hospitality Tech Pioneer Dexter McKenzie Shares His Entrepreneurial Journey and Secrets to Over 3 Decades of Success
Alan Young | June 11, 2024
By Alan Young, Hospitality Industry Advisor and Co-Founder of Puzzle Partner Most of us look back on our first job with a mix of nostalgia and relief; after all, the traditional entry points into the job market are typically far from glamorous. From serving fast food to stocking shelves, bagging groceries, babysitting, or summer hours spent running a paper route and cutting grass, these jobs typically require no shortage of elbow grease in exchange for a modest paycheck, a small taste of independence, and a life lesson (or many). For Dexter McKenzie, who introduced the STS sales and catering platform to the hospitality industry –...
