The Bottom Line of Hotel Automation Is…..Well…., the Bottom Line!

Jos Schaap | July 14, 2020

By: Jos Schaap, CEO & Co-Founder ROOMDEX Traditionally, hospitality has been a conservative industry when it comes to technology given that the focus has always been on face-to-face service between staff and guest. The central location for the majority of these interactions has been the front desk (or Front Office (FO) department). COVID-19, however, is changing all of this. No one knows for sure what the new normal will look like but hotel stays are likely to be a stripped-down affair, particularly in higher-end hotels where personalized service and amenities have long been part of the draw. Step into any hotel lobby now and you’...