hotel communication network
HCN To Showcase AI-Powered In-Room Tablets at The Hospitality Show
The Hotel Communication Network (HCN) | October 28, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action Oct. 28-30 at the San Antonio Convention Center in Booth 1755 SAN ANTONIO — Oct. 28, 2024 — Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved gu...
Historic Emily Morgan Hotel San Antonio To Implement Innovative In-Room Tablets by HCN
The Hotel Communication Network | August 28, 2024
With Navigator 2.0 tablets soon to deploy in all guestrooms, travelers staying at the popular accommodation will have fingertip access to hotel services/amenities and local events — including The Hospitality Show to be held at the Henry B. González Convention Center in October; Visit HCN in Booth 1755 Ottawa, Ontario — August 28, 2024 — The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Co...
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Neil Schubert | April 30, 2024
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room By Neil Schubert Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a property’s IoT devices, hoteliers must upgrade their network infrastructure. This is not only table stakes by which guests, conference attendees, and other visitors choose one hotel over another, but it dictates whether or no...
Hotel Communication Network Bringing Two-Way Guest Communication Technology to Europe
Hotel Communication Network (HCN) | October 10, 2023
Growing demand for heightened guest engagement and revenue enhancement has spurred HCN to open a sales office in London and introduce its Navigator 2.0 cloud-based in-room tablet platform to hotels across Europe and the UK Ottawa, Ontario – October 10, 2023 – With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region. “Hotel brands and independents alike are...
Out With the Old, In With the New
Neil Schubert | May 17, 2023
By Neil Schubert The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same Remember the days of NCR cash registers and metal keys with slots behind the desk? It still brings a smile to my face, just like an old episode of Gunsmoke. It was a time when communication with guests was face-to-face. Like many of my industry colleagues, it was the personal interactions with people while working at the front desk that got me hooked on the hotel business. In the good ‘ole days, people were generally friendly and excited about traveling. The was no pre-arriv...
HCN Solves Room Service Problem; Proves It in Thousands of Hotel Rooms
The Hotel Communication Network (HCN) | May 3, 2023
Innovative tablet-based DineIN program is a profitable way to outsource a hotel’s room service operation with guests ordering from local restaurants and vetted drivers safely delivering orders to guests; See DineIN at HITEC in Booth 1237 Ottawa, Ontario — May 3, 2023 — Hotel Communication Network (HCN) has developed a NEW program that is turning traditional room service operations from a loss leader to a profit center. Rather than placing more stress on limited staff or requiring guests to use a mobile app delivery service such as DoorDash or Uber Eats that requires them to meet drivers in the lobby, HCN has developed an alternative ...
Twenty-Year Marriott Technology Strategist to Lead HCN Product Development in 2023
The Hotel Communication Network (HCN) | February 1, 2023
Neil Schubert joins Hotel Communication Network as Chief Product Officer to steer the strategic direction of its in-room Navigator tablets that reach 100% of guests via two-way communication Ottawa, Ontario – February 1, 2023 – Forty-year hospitality industry technologist Neil Schubert has joined Canada-based Hotel Communication Network (HCN) as Chief Product Officer. With 20 of those years spent spearheading the technology initiatives for Marriott International, Schubert brings to HCN a wealth of knowledge in application development, product management, systems integration, financial systems management, infrastructure, IT architectur...
