hotel concierge
Shujaat Khan at Capital Hilton Tells Us Why He’s Not Looking for Another Concierge Platform
ALICE | November 20, 2019
Shujaat Khan, Head Concierge at Capital Hilton in Washington D.C., gives us an inside look at how ALICE has helped enhance the hotel’s concierge services. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE's dedicated concierge module, ALICE Concierge, lets concierges track all requests with one system and allows for easy access of all relevant guest records through its PMS integration and Google vendor database. Khan has been welcoming hotel guests as a concierge at the 550-room Capital Hilton for more than ...
3 Ways Concierges Can Make Technology Their Biggest Ally
Alex Shashou | February 1, 2016
by Alex Shashou Concierges pre-date the existence of hotels. In the Middle Ages, the concierge was the holder of the palace keys, charged with controlling access to even the most important of rooms. As the trusted advisor to the King, the concierge oversaw the coordination of the household and performed special tasks at the request of the court. It wouldn't be until three centuries later, when hotels had become mainstream among the sprawling western cities, that the concierge role would transition from royal palace to hotel lobby. Today, the concierge profession is undergoing another fundamental change. The rise of the on-demand economy...
