hotel employees
Stools and Stereotypes: Why Accommodating Disabilities in Hotels Is Non-Negotiable
Chuck Simikian | October 23, 2024
An employee comes to you and says they need a stool to sit on while they do their job. You immediately think – “We don’t have stools for employees to sit on. That is a standing position.” But….is that the correct response? What should you do? It is a common scenario that I frequently see in my HR career supporting the hospitality industry. The Americans with Disabilities Act (ADA) has been in effect for nearly 35 years, yet many employers still struggle with accommodating disabilities in the workplace. A recent lawsuit filed by the EEOC against TNNY Hotel, LLC, and other entities operating The Ned NoMad hotel in Manhattan h...
Hospitality America Focusing on Mentorship to Attract, Retain Hotel Employees and Cultivate Future Leaders
Hospitality America | August 16, 2024
As mentors, company leaders will provide strategic guidance to help hotel employees navigate career pathways and thrive in potential leadership roles Greenville, S.C., August 16, 2024 — Employee turnover is a reality for the hospitality industry. Annual turnover is estimated to be between 70 to 80 percent, with analysts citing low wages, long hours, and a lack of career growth opportunities as contributing factors. For hotel management company Hospitality America, the solution to this ongoing problem is mentorship and cultivating a culture where hotel employees feel valued, supported, and empowered to reach their full potential. “Men...
AHLA Statement Regarding Lack of Senate Action on Hotel Tax Relief Bill
AHLA | August 2, 2024
WASHINGTON (Aug. 2, 2024) – American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey issued the following statement today after the Senate failed to advance the Tax Relief for American Families and Workers Act, H.R. 7024. “We’re disappointed the Senate failed to advance this bipartisan bill, which would provide critical tax relief for hoteliers who are still struggling to deal with a nationwide workforce shortage, multiple harmful new federal regulations, and the lingering effects of inflation,” said AHLA Interim President & CEO Kevin Carey. “AHLA is grateful to Rep. Jason Smith and Sen. Ron W...
New Labor Challenges Arise in 2023
Robert Mandelbaum | June 6, 2024
By Robert Mandelbaum, Andrea Grigg The scarcity of employees has long been the primary labor concern for U.S. hoteliers, even before the onset of the COVD-19 pandemic. Historically, jobs in the lodging industry have had a negative perception as being too physically demanding, requiring too long of hours, and requiring work on weekends and holidays. The shortage of personnel was exaggerated during 2021 and 2022 as many of the employees that were laid off during the pandemic in 2020 opted not to return to the industry. The difficulty of attracting workers to fill line-level positions within hotels lessened somewhat in 2023. Reductions in ...
67% of Surveyed Hotels Report Staffing Shortages
AHLA | February 5, 2024
More than 80% of hotels are boosting wages to hire and retain staff WASHINGTON (Feb. 5, 2024) – As more than two thirds of hotels continue to experience staffing shortages, hoteliers are offering more pay and a host of incentives in order to attract and retain talent, according to a new survey conducted by the American Hotel & Lodging Association (AHLA). Over the last six months, 82% percent of respondents have increased wages, which hit a record high average for hotels in December 2023. In addition, 59% are offering greater flexibility with hours, and 33% are expanding benefits. Nonetheless, 72% say they are still unable to fill ...
Six Ways to Empower Your Hotel Teams
Tom Brown | November 13, 2023
By Tom Brown An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses. The average number of employees per property dropped from 27 in 2019 to 16 in 2022. In an age of ongoing staffing issues, it’s more important than ever to maximize the potential of each department and encourage better engagement and happiness. There are a number of ways to empower your teams, and in most cases they’re a result of one thing: smart hotel technology. So le...
Singleton Employees in the Hotel Industry
PolyU’s School of Hotel and Tourism Management | March 29, 2023
Many organisations take pride in their ability to offer a rich variety of supportive programmes for employees with families. However, the growing number of single childless people in the workforce, especially members of Generations Y and Z, rarely benefit from equivalent perks or policies. Does the hospitality industry care about single childless employees? Curious as to whether organisational support can benefit hotels and their employees, Dr Xiaolin (Crystal) Shi of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-author quizzed hotel employees in China about their experiences. The fruits ...
How the Right Hotel Technology Can Help Hoteliers Attract and Retain Employees
Tanya Pratt | January 25, 2023
By Tanya Pratt The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel. To recruit a new generation of workers and retain a skilled workforce, hoteliers must implement technologies that enable hotels to be attractive workplaces with unique employee experiences, while also continuing to deliver exceptional experiences that their guests crave. How can hotels be successful? By using modern employee facing technology, including str...
