Raising Awareness for the Physical Demands of Being a Housekeeper

Larry Mogelonsky | September 20, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Every hotelier knows that housekeeping is a vital aspect of any property's operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Even though we all know how important the role of the housekeeper is, seldom do we managers know how to actually do what they do so that we can truly empathize with the issues they encounter on a daily basis. I decided to change that by spending a day working alongside (shadowing, really) an experienced team member of a luxury hotel property. I was asked not to reveal the name of t...