hotel leadership
How To Be a Successful Hotel General Manager
EHL Insights | October 29, 2024
In the current climate, hoteliers are constantly seeking ways to become better hotel managers, opportunities to advance their careers and distinguish themselves in what is a competitive industry. This blog serves as a vital resource for hotel management professionals who aspire to elevate their skills, expand their networks, and embrace the latest trends and innovations in the field. Whether you are aiming for personal career growth, wanting to enhance guest experience, or seeking strategies to optimize your operation, you will find valuable insights and practical advice here. Discover the 5 transformative steps that will not only im...
Hospitality America Focusing on Mentorship to Attract, Retain Hotel Employees and Cultivate Future Leaders
Hospitality America | August 16, 2024
As mentors, company leaders will provide strategic guidance to help hotel employees navigate career pathways and thrive in potential leadership roles Greenville, S.C., August 16, 2024 — Employee turnover is a reality for the hospitality industry. Annual turnover is estimated to be between 70 to 80 percent, with analysts citing low wages, long hours, and a lack of career growth opportunities as contributing factors. For hotel management company Hospitality America, the solution to this ongoing problem is mentorship and cultivating a culture where hotel employees feel valued, supported, and empowered to reach their full potential. “Men...
The Plaza San Antonio Hotel & Spa Appoints Leadership Team Ahead of Summer 2023 Opening
Autograph Collection® Hotels | March 6, 2023
SAN ANTONIO, TX (March 6, 2023) - White Lodging is pleased to announce the General Manager and Director of Sales and Marketing for The Plaza San Antonio Hotel & Spa, Autograph Collection. Juan Flores has filled the role of General Manager at the hotel and Libby Nations is the new Director of Sales and Marketing. The 253-room hotel, complete with its outdoor garden oasis and restored historic bungalows, is the first Autograph Collection hotel in San Antonio and set to open in the summer of 2023. Juan brings more than 20 years of experience to his position as General Manager. He previously worked with the Valencia Hotel Group in various l...
What Exactly Are Owners Looking for From Their GM’s When It Comes to the Operational Finances?
David Lund | December 14, 2020
The Slick Talk Interview - David Lund & Interviewing for Financial Success for Your Hotel In this hard hitting interview you will learn what to tell your owner about how you're going to successfully manage their asset. What are the leadership strategies you will use to generate a superior return on their investment? How will you show up as the number one and instill confidence and lead your team around the money piece? If you're looking for the silver lining in all that is Covid in the hotel industry right now and getting your aspiring career back on track, then you are not going to want to miss this one....
Four Quick Training Tips for Hotel Sales Prospecting Success
Doug Kennedy | November 16, 2020
By Doug Kennedy Now that 2020 is winding down and the preliminary vaccine results are favorable, it is time for hotel salespeople to recommit to put on their orange vests and embrace their role as sales hunters. In previous articles for this publication I have spoken about the transition from Sales Fishing to Sales Hunting, the Habitudes of Sales Success, and how salespeople can master their Remote Sales Skills. Here are four additional specific sales tips. Is Your Hotel Sales Team Ready For The Transition From "Fishing For Inbound Leads" To "Sales Hunting”? Hotel Sales Habitudes For The Long Ride To A Slow Recovery - By Doug Kennedy ...
Hospitality Financial Leadership: Chapter 12 – Digging In
David Lund | November 2, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. The next morning, I arrived at t...
Compare Yourself to the Best
Shep Hyken | October 22, 2020
By Shep Hyken Stop comparing yourself to the competition. It’s okay to ask yourself, “What are they doing that we aren’t?” However, that can be a dangerous question. I use the word dangerous to warn you that all you are doing is “baseline thinking.” I call it that because it’s at the base. Realize that others in your industry are probably asking themselves the same question. If all you do is copy your competitor, then you risk being the same as them—not an organization that’s different, and ideally better. In worst-case scenarios, you become a commodity. It doesn’t matter if you’re B2B or B2C, you become just ...
How Much Does It Cost to Give Great Customer Service?
Shep Hyken | September 16, 2020
By Shep Hyken I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. Research also has irrefutably proven that customers will leave you for your competition if you don’t give them the service they expect. One of my Forbes readers, Daniel Rodriguez, sent in an interesting comment. He said, “What’s interesting is that better service is correlated to a higher willingness for the customer to pay, but that doesn’t mean that a business has to spend more on CS to...
