hotel messaging
The Must-Have List for a Hotel Messaging Platform in 2021
Larry and Adam Mogelonsky | February 3, 2021
By Larry and Adam Mogelonsky While we all await the dissemination of a COVID-19 vaccine throughout the first half of 2021, budgets will remain tight while reservations will be slim. With fewer staffers available to manage inquiries, you still need to ensure that service delivery is never compromised for the guests you have, while at the same time ensuring a smooth ramp-up as we transition out of this pandemic. Plus, in our current climate of lower occupancies, you cannot afford a bad review tarnishing your online reputation. Compounding this is the need for contactless communications. Traveler behavior has all but permanently changed an...
Hotel Messaging Is at a Crossroads
ALICE | November 9, 2016
Messaging is exploding as an engagement channel at hotels. Within the past year, hotel brands big and small have made headlines for their experiments with various messaging channels, as well as for the development of their own messaging apps. Despite of, or perhaps because of this growth in messaging, several fault lines have emerged in its adoption. In Part 1 of this piece, we look at messaging's place in the industry -- how brands are using it and why they've taken to it with such verve. In Part 2, we discuss the five of the biggest conflicts we're seeing emerge in this hospitality messaging revolution. And in Part 3 we look at how ALICE is...
Want to Create a More Fulfilling Work Environment in 2016? HotelTap Can Help
HotelTap | December 17, 2015
The digital logbook in the cloud improves communications between employees and employers, creates a more fulfilling work environment, and stores staff performance information [Alameda, Calif. — December 17, 2015] — The best places to work are organizations that are exceptional at engaging their employees. Limited-service hotels with 50+ rooms looking to better communicate with their staff and provide an exceptional work environment in 2016 will find some much-needed assistance from HotelTap. The digital logbook in the cloud (which closely resembles enterprise social software such as Yammer and Chatter and project-management ...
Give Hotel Staff, Guests the Gift of Better Communications in 2016 with HotelTap
HotelTap | December 1, 2015
Need better messaging between departments? Designed by a hotelier for hoteliers, HotelTap offers a fun and affordable way to meet guests' expectations using a social media format [Alameda, Calif. — December 1, 2015] — The holiday season is right around the corner and with it comes expectations for a prosperous new year with heightened revenues and increased guest loyalty. Owners of limited-service hotels with 50+ rooms can enter 2016 knowing that they will operate stronger than ever before by equipping their staff with HotelTap—a fun and affordable communications tool that streamlines messaging, improves guest service ...
