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What Hoteliers Need to Know About Sleep Architecture
Adam and Larry Mogelonsky | September 18, 2024
By Adam and Larry Mogelonsky With sleep science reaching the mainstream over the past few years, numerous hotel brands have unveiled fancy new sleep programs in an arms race to win over travelers looking for accommodations that will help them get a full night’s rest while aboard. But the rise of sleep tourism needn’t be limited to only luxury hotels that have the capital to devote a gargantuan sum per key to noise-dampening materials, new air purification systems or state-of-the-art bedding systems that have built-in temperature and moisture controls. Rather, any brand can build a strategic plan for deploying affordable sleep enhancem...
How EAST Hotels Defines a New Luxury Hotel Category
Adam and Larry Mogelonsky | September 4, 2024
By Adam and Larry Mogelonsky A great motto to live by is that the only constant is change. Right now, in late 2024, the hotel industry has been through the wringer over the past five years, with profound shifts to how we operate as induced by the pandemic, the experience economy, inflation, labor market changes, demographic shifts, climate action policy, the growth of wellness and a host of other forces. From this invisible yet chaotic hand, new brands are nevertheless emerging to triumphantly address the modern traveler. A problem with all this is that most trends can only be identified in hindsight based on concurrent and lagging indicato...
Exploring the El Encanto, A Belmond Hotel, With Janis Clapoff, General Manager
Adam and Larry Mogelonsky | August 21, 2024
By Adam and Larry Mogelonsky When considering California’s Santa Barbara, you immediately envision a never-ending white sand beach surrounded by trendy restaurants and beach-front accommodations. But drive a few minutes up the city’s hills, and you will reach the El Encanto, a secluded, 7.5-acre oasis of verdant gardens tucked into the upper reaches. Here, a serene presence contrasts the endless hubbub of cars, people, boats, and related commercial activities. This geographic differentiation endears guests to the Belmond property, which, in a word, ‘unwinds’ them from the day-to-day intensity of a traditional visit to the city. ...
Learning a Bit About Integrated Welltech
Adam and Larry Mogelonsky | August 7, 2024
By Adam and Larry Mogelonsky At HITEC 2024 this past June, one of us (Adam) gave a presentation on wellness technologies (‘welltech’), how they can help hotel organizations grow their businesses and how IT directors are instrumental in making this all happen through effective team management and merchandizing. One important step for all hoteliers is to first learn a bit about wellness and how the body works in order to know what’s right for your brand. For hotel technologists, our everyday jargon is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. But there’s a whole other ...
An Interview to Discuss the Hallmarks of Hawaiian Luxury
Adam and Larry Mogelonsky | July 31, 2024
By Adam and Larry Mogelonsky For those who are unfamiliar, the Halekulani is (pardon the alliteration) a hallmark of Hawaiian hospitality, with the property acting as the keystone for the densely populated beach tourism area of Waikiki in Honolulu. At 453 rooms and suites, the luxury hotel has a time-honored history, first established in 1917 and now comprising five buildings and three signature restaurants, all with an unparalleled onsite experience. Further to this article, the property closed completely for an 18-month renovation at the outset of the pandemic in 2020. Being regulars at the Halekulani, and true hotel aficionados, we’re ...
Artificial Intelligence Agents as a Next Step for Hotel Tech
Adam and Larry Mogelonsky | July 24, 2024
By Adam and Larry Mogelonsky Coming out of HITEC 2024 in Charlotte, Generative AI (genAI), specifically large language models (LLMs) and generative pre-trained transformers (GPTs), are moving beyond only chatbots for use cases in the hospitality sector. These AI tools are primarily recognized for handling guest inquiries and managing standard room reservations. However, their potential extends far beyond these capabilities. The future of AI in hospitality lies in agents trained for complex tasks, offering advanced solutions across various departments such as HR, finance, sales, and marketing. Despite the promising advancements, there ar...
Rethinking Menu Ingredients to Ramp Up Guest Nutrition
Adam and Larry Mogelonsky | July 17, 2024
By Adam and Larry Mogelonsky Food menus need to evolve in order to keep pace with the trends so that hotels can continue to attract diners and use their restaurants as a key draw for overnight guests. One of the trends is that menus are becoming healthier and healthier over time. Whether that’s adding vegan options, reducing the amount of deep-fried items or using better quality cooking oils – in particular, excluding harmful seed oils – the demand for healthier plates is there. Nowhere better emphasizes this than all the marketing hoi polloi around all the purported superfoods – acai, kale and all the fun, new adaptogenic mushr...
The Retro Motel Trend With Hotel Zazz in Albuquerque
Adam and Larry Mogelonsky | July 10, 2024
With the recent Fourth of July holiday, we bring you a story of true American success in hospitality. The Hotel Zazz in Albuquerque, New Mexico, which opened in Fall 2022, is emblematic of the retro motel trend that has captured the hearts of drive-to-vacationing millennials and Gen Xers, alongside other independents like The Vagabond Hotel in Miami, The Dive Motel in Nashville, Skyview Los Alamos in California and Thunderbird in Marfa, Texas as well as multi-property brands like Bluebird and Urban Cowboy. Right along the famed Route 66, all of the 48 guestrooms are imaginatively decorated with colorful, eclectic finishings while the public s...
