hotel operations technology
Transportation Booking Just Got Easier for Concierges at Firmdale Hotels
ALICE | April 29, 2019
ALICE, the hospitality industry's leading concierge and hotel operations technology, is newly-integrated with transportation automation platform Chauffeur Express. The integration, built via ALICE's Open API, is making it considerably easier for concierges to book guest transportation - and make transportation booking a better experience for guests - at Firmdale Hotels' eight London properties. "Today, when we talk about hotel operations, everything is about being efficient, in control, and reliable, while offering a great experience to guests," says Chauffeur Express CEO Alex Dicu. It's for this reason "the integration between ALICE an...
Increasing Hotel Operations and Guest Engagement – The Brooklyn Way
ALICE | June 27, 2018
The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Located in New York's trendy North Brooklyn borough, The Williamsburg Hotel opened last spring and initially used excel sheets and head of department meetings to discuss their hotel oper...
Hotel Interurban Selects ALICE to Achieve Guest Satisfaction and Hotel Excellence From the Moment Doors Open
ALICE | June 25, 2018
The newly opened Hotel Interurban has selected ALICE's suite of products to streamline hotel operations and elevate the guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Located a few miles from the Seattle-Tacoma International Airport in Tukwila, Washington, the adoption of ALICE's suite of hotel technology continues Hotel Interurban's focus on elevating the guest experience wi...
San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience
ALICE | March 6, 2018
San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge sof...
Faster, Nimbler Performance: UniFocus Boosts Its Industry-Leading Workforce Management Solutions with Hyper-Converged Infrastructure
UniFocus | October 12, 2017
DALLAS – Oct. 12, 2017 – UniFocus is adding hyper-converged infrastructure to its data center, underscoring its commitment to provide its partners with the industry's best-performing workforce management solutions. The Dallas-based organization is deploying Dell EMC VxRail Appliances – a significant investment that will translate into faster, more agile performance for users of its industry-leading LMS. "Hyper-converged infrastructure represents a substantial technological leap for data centers," said UniFocus Director of Infrastructure Mike Estes. "UniFocus is adopting the technology early so that our clients gain the...
FCS Launches New Corporate Website with Streamlined Solutions and Enhanced Functionality
FCS | January 5, 2017
Redesigned web portal features mobile-friendly navigation and simplified product groupings with newly created informational videos. Singapore, 5 January, 2016 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of a fully redesigned corporate website aimed at providing visitors with all the tools needed to learn about the latest offerings in hotel operations technology. The new website features a restructured and streamlined grouping of FCS' comprehensive solutions portfolio that clearly demonstrates how each one functions to maximize efficiency with...
New York City’s Skyline Hotel Using ALICE for Back of House Insights and Front of House Peace of Mind
ALICE | January 4, 2017
New York, NY -- Hotel operations platform ALICE announces The Skyline Hotel, in New York City's storied Hells Kitchen, is using ALICE for back of house insights and front of house peace of mind. Before ALICE, The Skyline Hotel relied on manual records of staff activity and guest requests. This left many unknowns when it came to back of house operations, particularly in the realm of maintenance; the hotel had no records of service needs, and no organized way to know which products were working or not working, or how often things needed to be fixed. Because the ALICE platform is mobile and updates to requests can be made by any staff memb...
