hotel reservation system
No-Shows and Last Minute Cancellations Are a Hoteliers Worst Nightmare
Hotelogix | June 19, 2018
Hotelogix tells you 5 secret ways to avoid them. By Krushna Mishra Imagine this! It's about midnight and your front desk staff is about to perform night audit and then call it a day. But a certain guest who has made a reservation has not yet turned up. You've waited all day but there's been no correspondence from the guest. You know that it's a classic case of "no-show hotel reservation" and it is a common occurrence in hotels. A no show hotel reservation is probably a Hotelier's worst, yet frequent nightmare. Dealing with situations that directly affect your profit margins, is a major challenge. As a Hotelier, you are continuously tryi...
Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?
Doug Kennedy | December 6, 2017
By Doug Kennedy As a hotel reservations consultant and sales trainer, I'm often asked for my perspective on the current trends regarding the number of inquiry reservations call received vs. previous years. Many hotel marketers seem to think this is a simple question and I suppose that on one level it should be. It certainly is possible to just ask a large sample of hoteliers for their number of calls received YTD vs. previous YTD and then average the percentage of change either way. However, based on my experiences in consulting with a multitude of very different lodging operations throughout North America, I would say that such a simpl...
