hotel reservations
Mobile First: Brit Smartphone Hotel Bookings Overtake Desktop for the First Time
SHR | August 1, 2024
UK, 1 August 2024 – Brits are now making more hotel bookings on mobile devices than desktops for the first time, new research from SHR reveals1. The hotel technology specialist found that mobile bookings have overtaken desktop for UK staycations, with more than half of bookings (51.3%) made on a smartphone device over the last year – a 6.1% increase from the previous year. This shows how consumers are becoming far more comfortable booking travel on mobile devices, thanks in large part to the volume of information and seamless booking experience now available on all platforms. Desktop bookings have decreased by 3.8%, now ac...
Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6, 2024
Doug Kennedy’s Next Training Webcast; Complimentary Registration Now Open Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, February 19, from Noon – 12:40 pm EST. REGISTER HERE “As many resorts, vacation rental companies, and hotels enter the peak booking season, now is a great time to train your reservations team on tactics for successfully selling the higher rates that your revenue managers have most likely rolled out this year,” said Kennedy. Due to today’s h...
Amadeus Report in Collaboration With UN Tourism Shows Confident Start to 2024 for Travel in the Americas
Amadeus | January 24, 2024
Air capacity is well over 100% of 2023 volumes across all regions, demonstrating increased opportunities for travel January 24, 2024 - A new report released today by Amadeus in collaboration with UN Tourism shows a positive trend for air travel and hospitality in the Americas at the start of 2024. Air capacity has increased significantly for January to April 2024 The report - Travel Insights 2024: Focus on the Americas - finds the industry is prepared for a strong start to the year, with air capacity in the region up by 20% over the first four months of the year when compared to the same period of 2023. Released today, the report d...
Global Hotel Occupancy Surpasses 2019 Levels for the First Time Since the Pandemic Started
Amadeus’ Demand360 | June 16, 2022
• Global hotel occupancy levels for April and May 2022 have exceeded pre-pandemic levels. Amadeus’ unique forward-looking data shows global hotel bookings in June, July, and August 2022 are on par with 2019 with the potential to grow significantly. • Data reveals transient average daily rate achieved on room bookings globally has increased by 11% over 2019 with the majority of hotel bookings still being made within a week of travel. With two years of summer holidays lost to COVID-19 restrictions and uncertainty, there is huge pent-up demand for travel as we enter the 2022 summer season. It is expected to be the busiest since the p...
The Return to Genuine Hospitality
Travel Outlook | April 21, 2021
Why the First Touch Point Sets the Tone for Your Brand In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional. The consequences of not having a professional call center backing your reservation department could be detrimental to your business. Additionally, the benefits of having a trained call center serve your business could take it to new heights. Having a professional call center with highly trained agents who know the ins and outs of...
The Game-Changing Rules Around Revenue Optimization
Travel Outlook Hotel Reservations Call Center Services | July 15, 2020
Maximizing Revenue While Adhering to New Service Standards The global pandemic has turned everything on its head, with the hospitality industry hit particularly hard. As hotels slowly reopen, they must adjust their revenue strategies to ensure they drive demand while being careful with their pricing decisions. In such challenging times, it’s tempting to drop room rates to stimulate bookings. But for many travelers, the priority will not be price, but safety. A $100 discount on the room rate is unlikely to tempt the decision-making of many but could end up harming a hotel’s profitability if there’s very little demand to drive in th...
Uncompromised Customer Service
Travel Outlook Hotel Reservations Call Center Services | May 12, 2020
What Role Will Call Centers Play in the New Norm? The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the future holds. Now, more than ever, the industry needs to pull together, stay strong, and find ways to support one another. What lies ahead remains unclear. But what we can safely assume is that customer service, procedures, policies, and restrictions will change in ways we never imagined. Therefore, we must start planning now for the day when travel resumes. John Smallwood, CEO at Travel Outlook, says, “While call volume ...
