hotel service optimization
Why Hotels Need Modern Optimization and Management Platforms
Karen O'Neill | November 7, 2019
By Karen O'Neill, President-Americas at Knowcross The writing is on the wall: across industries today, it simply does not pay to be resistant to change. Not only do customers, or in the case of hospitality, guests, expect more from the brands they give their business to, staff expect more as well. For hotel staff, their job is entirely ruled by the delivery of service; their role exists to assist the property in running smoother, all the while ensuring each guest enjoys their stay. In many cases, this can be a complex job. Guests are increasingly particular, expectations for requests are hasty, and pivotal touch-points are often exacerbate...
Guestware Delivers the Personal Touch for Radisson Blu Hotel, Bucharest
Guestware | July 2, 2018
Rapid Response to Guest Requests, Pre-Arrival Guest Detail Reports, Operations SMS Communications Give Radisson Blu, Bucharest Staff Power Tools for Guest Service July 2, 2018 – When guests check into the Radisson Blu Hotel, Bucharest they are surprised at the friendly, personal way they are received. If they stayed there before, the staff recognizes them and knows many of their preferences. First-time guests are impressed with the staff's professionalism and how quickly they respond to requests. "We use Guestware to connect our property teams and track all operational incidents and guest requests. Communications between departme...
Callaway Resort & Gardens Relies On Guestware Rapid Response for Asset Protection, Guest Service
Callaway | June 19, 2018
At HITEC in Houston Visit Guestware in Booth #1118 JUNE 18-21, 2018 George R. Brown Convention Center Full-Service Golf and Spa Destination Taps Guestware Automated Task Management to Route Requests to Staff, Track Recurring Incidents for Preventive Maintenance June 19, 2018 – "Guestware does an excellent job of taking, recording and directing guest and staff requests at Callaway Gardens. But for me, it is all about Guestware's analytics," said Marc B. Bauer, vice president, Resort Operations for Callaway Resort & Gardens (Callaway) in Pine Mountain, Georgia. Callaway is a 670-room full-service destination that offers a Spa, t...
Guest Facing Chat and Task Management All-In-One at HITEC Houston With Guestware
Guestware | June 14, 2018
At HITEC in Houston Visit Guestware in Booth #1118 JUNE 18-21, 2018 George R. Brown Convention Center Learn Why Guests Prefer Both SMS and App to Communicate with Hotels, but Only When Hotels Have a Robust Task Management System with Staff Mobile App to Automate Back of House Processes June 14, 2018 – Guestware, the leading cloud-based guest-service and rapid response solution provider for hotels and resorts, will demonstrate its all-in-one Guest Experience Platform with guest-facing SMS Texting and live Chat solution at HITEC booth #1118. Guestware's guest-facing solution is integrated with its robust task management including a ...
The Ace Hotel Portland Goes Leading Edge with Cloud Tech that Personalizes the Guest Experience
Ace Hotel Portland | April 3, 2018
Hip Ace Portland Connects Guests with the City and its Happenings via One-on-One Service Using Guestware April 3, 2018 – In 1912 the sophisticated Clyde Hotel was at the center of Portland, Oregon. Today the edgy, renovated Ace Hotel Portland occupies the Clyde's historic building, carries its signage, and continues to be at the center of hip cultural experiences in downtown Portland. "We are the 'Portland home' for touring musicians, artists, and tech professionals; and anyone who wants a friendly living room guest experience instead of a hotel," says Shannon Austin, the Ace Portland's assistant general manager. "We make everyone...
Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems
Guestware | March 6, 2018
Executive Summary Technology continues to transform the way guests want to communicate with your property. The latest trend is guest-facing mobile communication, a new channel for service requests. These systems allow travelers to bypass the traditional voice call to the front desk. Guests today can make requests via smartphone texts, in-room tablets, television sets, and voice-controlled devices like Amazon's Alexa. Despite its rapid growth, guest-facing mobile is an emerging technology. That means most travelers still ask for extra towels, HVAC repair, or luggage assistance the traditional way – with a phone call or face-to-...
Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience
Guestware | February 6, 2018
Higher TripAdvisor Scores Show Hotel Beacon Guests Value Personal Service, Fast Request Fulfillment February 6, 2018 – When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels. "Our guests are experienced travelers who expect a comfortable stay. Many are here for the Metropolitan Opera and New York Ballet. Guestware helps us respond to any reque...
AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience
AT&T Hotel and Conference Center | January 4, 2018
Major Hotel and Conference Center Integrates Guest Service Requests, Guest Recognition, Maintenance Scheduling with Guestware January 4, 2018 – The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor...
