The Hotel Services Americans Think Will Be Made Easier Through Technology

July 11, 2019

• Americans would most like to access a map of their respective hotel and the surrounding area (63%) via a mobile phone • Thereafter, 58% are keen on using a mobile device to book a hotel restaurant reservation as opposed to doing it in-person • Interestingly, 38% are in favor of a mobile phone application that would enable them to monitor as well as pay for purchases around the hotel • Majority of holidaymakers would happily pay more for the option of flexible check-in/check-out times (74%) • Subsequently, 47% don’t mind splashing out a premium to access a 24-hour digital concierge The summer is finally here and for many t...