hotel software technology
ALICE Launches a Hotel Technology Buyer’s Guide
ALICE | October 29, 2020
ALICE’s guide provides tips for evaluating and purchasing the best hotel technology solutions. NEW YORK, New York – ALICE, the hospitality industry’s leading operations technology company, has released “The Hotel Technology Buyer’s Guide: Top Tools to Support Lean Teams.” More than 2,500 hotels and thousands of hoteliers around the world have chosen ALICE to streamline operations and communication with a single platform. The benefits of hotel technology software are as varied as the providers that are constantly innovating in the industry. Navigating the vast market of hotel technology solutions requires an understanding of...
If Your Hotel PMS Doesn’t Include These 6 Things, Your Competition May Be Winning
March 15, 2018
Jos Schaap CEO and Founder StayNTouch What differentiates your hotel from your competition? Is it your personal service, your amenities, or something else? No matter what your differentiator is today, our changing world forces hoteliers to always be looking for ways to further improve on what sets them apart. One way to boost your competitive advantage is through updating to a modern, advanced hotel PMS to help you increase efficiency, productivity, service and revenue. The world of hotel property management systems (PMS) has become somewhat confounding lately. There are a myriad of new entrants, and the legacy systems are trying to han...
Going Safe May Leave You Sorry When It Comes to Your Hotel Technology Decisions
January 30, 2018
By Jos Schaap CEO and Founder - StayNTouch It has long been said that making the safe choice when investing in a hotel technology partner is always the right decision. This is a recognized phenomenon, epitomized by the traditional axiom of purchasing agents that "nobody ever got fired for buying IBM equipment." While it is true that large well-established tech brands tend to be more widely adopted and influential, they may not be the best choice for every business, and in fact, could leave you regretting your decision in the long run. We see a substantial amount of consolidation with the operations side of the hotel industry lately. Jus...
Mobile Check-In & Check-Out: There’s So Much More on the Way
September 26, 2017
Jos Schaap, CEO and Founder StayNTouch There has been a great deal written about how more and more people use mobile devices to book both air travel and make hotel reservations. There is little doubt that the proliferation of mobile devices within the travel ecosystem is increasing year over year. A Phocuswright research study in 2016 which focused on the mobile landscape outlined that travelers turn to their smartphones when deciding where to go, choosing travel products, during their trip and for sharing experiences. In another report from Phocuswright called Chat, Shop, Buy, released in April of 2016, researchers analyzed how travele...
Proven Ways to Guarantee Your Hotel Tech Supplier Has Your Back
September 5, 2017
By Jos Schaap, CEO and Founder of StayNTouch The purchase of a hotel system is only the beginning of the journey. More planning is needed to use the software to its full potential. In today's hectic hotel operational environment, the one thing you don't want to worry about is the support of your technology platforms. If you need something fixed, tweaked or replaced, you want to feel secure that your technology supplier has your back. Here are a few ideas to help hoteliers maximize value from their technology investment: Dedicated Champion On-Property: Make sure that you have a dedicated individual who acts as your technology champion ...
Service Excellence and the Hotel Industry is in our DNA
August 15, 2017
Jos Schaap, CEO and Founder StayNTouch It is not very often that I write a self-serving article but I think it is important to note that, as a hotel technology company, service excellence is a key element within our DNA. It helps us deliver great technology to our hotel clients and the industry at large. Technology, at its foundation, is developed either to make one's life easier or to enable people to communicate more effectively. The problem with developing technology for technology's sake is that companies become too highly focused on the development of the technology, forgetting to understand its full impact on their end users and a...
Service and Reputation Go Hand in Hand: Tech Suppliers and Hotels Need to Work Together
the Author: Jos Schaap, CEO - Founder of StayNTouch | July 11, 2017
By Jos Schaap, CEO and Co-Founder, StayNTouch "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett "Reputation is only a candle, of wavering and uncertain flame, and easily blown out, but it is the light by which the world looks for and finds merit." James Russell Lowell We now live in a world where service, technology, and reputation are on a collision course - and this affects the hotel industry more than most other industry segments. According to a recent Hospitality Technology study, 85% of guests consider positive reviews and high ratings very i...
How Open APIs are Transforming the Hotel Industry
March 28, 2017
By Jos Schaap, CEO and Founder, StayNTouch Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the 'digital glue' that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences. There is certainly a beneficial impact on the hotel industry when technology providers can integrate with other systems using proprietary or Open APIs to assist hoteliers in cut...
