hotel spas
Hotel Spas Get Expense Facelift
HotStats | July 21, 2021
The pandemic has made it difficult for anyone to relax. Beyond being a drag on a hotel’s core business—room sales—it’s also been an assault on ancillary revenues, such as spa business. Hotels with spas needed to shift carefully during the pandemic, finding corners to cut without taking too much away from the promise of a serene customer experience. What they found, according to data, is that cutbacks in staff and some amenities were blessings in disguise, producing efficiencies and greater personalization of the guest experience. Clever Cost-Cutting Reduced services and social-distancing regulations allowed for vast sav...
Want More Positive Guest Feedback? Invest in the Right Improvements
Luz Candelas | August 31, 2018
By Luz Candelas Not all resort facilities warrant the same level of investment during a capital expenditure program. The guest impact of any single resort space can often be over or underestimated and the ramifications on future margins can be dire. When traveling to Mexico or the Caribbean, guests expect their chosen resort will have all the attributes of a tropical paradise. Ensuring the design program is in line with these expectations also guarantees some measure of profitability while protecting the capital expenditure investment from the pitfalls of further redesign. In fact, taking guests' preferences into account at the onset of...
Springer-Miller Spa and Hotel Clients Achieve Prestigious Forbes Five Star Ranking
Springer-Miller Systems | March 8, 2017
2017 Forbes Travel Guide Ranks SMS Clients as World's Finest Stowe, Vermont — (March 8, 2017) — Springer-Miller Systems (SMS), the leading technology provider of global Hospitality Management systems, today congratulates our clients named to the 2017 Forbes Travel Guide listing of Four and Five Star Hotels and Spas. Achieving the ranking as a Four or Five Star property represents a distinct honor, achieved through rigorous perfection of all aspects of guest service. A property can only achieve this status after consistently demonstrating exemplary attention to detail in both their services and facilities. Springer-Miller Sys...
In Hotels, Health Equals Wealth
the authors | February 19, 2015
By Andrea Foster and Jenna Finkelstein Business is back for hotels across the United States with occupancy levels surpassing long-run averages and hotels raising room rates more aggressively. According to PKF Hospitality Research (PKF-HR)'s forecast, occupancy is estimated to be above the long-run average in 49 of the 55 U.S. markets they track, 14 of which are achieving their highest occupancy levels in the past 25 years. By 2015, the U.S. lodging industry will experience six consecutive years of increasing occupancy, the most since 1988. The hotel industry has finally climbed out of the recovery period following the Great Recession as...
