hotel staff
Is Your Staff Overwhelmed? Addressing the Employee Challenges in Hospitality – Part 1
Reeves Mathews | October 22, 2024
The hospitality industry thrives on creating unforgettable guest experiences. However, hotel employees, who are at the forefront of shaping that experience, are facing an ever-growing set of challenges. It is no secret that the years 2023 and 2024 saw a surge in hotel employee strikes and persistent staff shortage issues around the world. In this light, it is timely to explore how hotel management can better support the workforce to uplift their well-being, meeting their rights and requirements to boost long-term employee satisfaction. Current challenges faced by modern hotel employees As the hospitality industry navigate...
Behind the Scenes: How Luxury Hotels Take Care of Their Staff
EHL | November 27, 2023
“Staff shortages in the hospitality industry are a lurking issue that can drastically affect the quality of a business and the experiences guests receive. In an era of unparalleled challenges, luxury hotels are particularly hard hit. This article delves into how these premium institutions are prioritizing their staff’s well-being and professional growth to combat the current labor shortages. Welcome to the compelling universe of luxury hotel staff management!” Staff management challenges in luxury hospitality The hospitality sector has never been more competitive, particularly in the upper echelons where luxury hotels compete for disc...
Satisfying Customer Expectations: What About Employee Expectations?
Ana McFee | June 6, 2023
By Ana McFee Today's employee expectations Similarly to customers, employees' expectations have also evolved, and never more so than in the post-Covid/Gen Z landscape. Today's employees are prepared to switch careers or companies, and so expect more than just a regular paycheck and access to good benefits. From a talent retention perspective, creating equally tailored experiences for your employees as for customers will therefore help attract and keep the best talent and lead to improved productivity and business performance. It will above all communicate to employees, even as early as the hiring process, that company culture is geared...
How the Right Hotel Technology Can Help Hoteliers Attract and Retain Employees
Tanya Pratt | January 25, 2023
By Tanya Pratt The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel. To recruit a new generation of workers and retain a skilled workforce, hoteliers must implement technologies that enable hotels to be attractive workplaces with unique employee experiences, while also continuing to deliver exceptional experiences that their guests crave. How can hotels be successful? By using modern employee facing technology, including str...
Frontline Staff Key to Top Performance in Inaugural J.D. Power Third-Party Hotel Management Guest Satisfaction Benchmark
J.D. Power | September 22, 2020
Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies TROY, Mich. - September 22, 2020 - Even in the age of digitally enabled, contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management companies is staff service. That’s the central finding of the new J.D. Power 2020 Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today. For the first time, J.D. Power evaluates guest satisfaction for the largest third-party management companies. J.D. Power does so by analyzing guest responses t...
The Value of Teamwork in Service
Stuart Pallister | October 31, 2018
By Stuart Pallister How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at Alain Ducasse's restaurant at the Plaza Athénée in Paris and came away with a number of insights which they will now pass on to their students, as they seek to make sure the education they provide is up-to-date and aligned with the latest trends in the industry. The two faculty members spoke to Hospitality Insights about their key takeaways. Eric Iunker and Lionel Sauvère who teach on EHL's practical arts (or AP program) have a challenge. How can they make sure what the...
How to Make Hotels More Human
Dean Minett | July 30, 2018
By Dean Minett Isn't it strange that technology designed to bring people together could have the opposite effect? As smartphones and tablets have become more engrained in daily life, prospects for real human interaction feel strangely diminished. Why strike up a conversation – or look out the window, for that matter – when there's always a task, a search, or a social media post to absorb your attention? Academics and researchers have been saying plenty about this in recent years. The Media Consumer Survey 2017 by Deloitte found clear patterns of fatigue amongst social media users in Australia, with nearly half of the study's...
Does Your Hotel Have a Policy on Piercings?
Larry Mogelonsky | April 11, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Just over a year ago on Hotel-Online, I wrote about the need to put in definite terms what your hotel would tolerate for visible tattoos as well as how this policy might vary for back-of-house versus front-of-house. It's an important topic because tattoos are on the rise amongst the younger demographics, and yet a guest from a more traditional upbringing may be turned off by such ink. If you don't have the proper documentation and signed agreements from everyone at the associate level, you risk irritating customers or running into problems surrounding discriminatory hiring practices...
