hotel staff technology
Hotel Staff Technology Introduced at a Hollywood Icon
ALICE | March 27, 2017
Implementation of new system shows The Hollywood Roosevelt's commitment to excellence, focusing on guest satisfaction and staff efficiency at Historic Hollywood Roosevelt Hotel New York, NY -- Hollywood's iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE's software module for guest request management in November 2016. As part of an ongoing commitment to staying on the cutting-edge of hotel communications and operations t...
Curaçao’s Floris Suite Hotel – Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE
ALICE | February 20, 2017
Hotel staff and guests alike appreciate the convenience of ALICE's mobile applications New York, NY -- Curaçao's Floris Suite Hotel - Spa & Beach Club is delighted to announce that using ALICE's operations platform is increasing staff efficiency and guest satisfaction at the hotel. The 72-suite, adults-only resort adopted ALICE's Suite product two years ago to improve both its staff and guest experience. ALICE Suite brings a hotel's departments and its guests together on the same platform for improved communication and request management. Guests at the Floris Suite Hotel are using ALICE's guest application to conveniently pla...
Technologies That Will Have a Major Impact on Hotels in 2017 and Beyond
ALICE | January 18, 2017
Technologies that were big in 2016, and are only getting bigger. HOTEL STAFF TECHNOLOGY. Ops is the new black. Happy staff = happy guests, and 2016 was the year where staff technology and back of house operations finally got the attention and validation it deserves. Until last year, most attention was on guest technology, particularly on guest apps and on guest-facing innovation, like keyless entry and in-room controls. Companies like Marriott and IHG poured millions into their mobile guest applications, while their staff were left to fumble with clunky, poorly designed systems. Staff are the heart of hospitality. Without them, hotels a...
