hotel survey
Survey: 86% of Hotels Say Supply Chain Issues Impacting Operations
AHLA | December 8, 2021
WASHINGTON – December 8, 2021 – Supply chain disruptions are impacting the operations of more than eight in ten surveyed hotels, and nearly three in four hotel operators say the disruptions are negatively impacting their business revenue, according to a new survey of American Hotel & Lodging Association members. Eighty-six percent of respondents reported that supply chain disruptions were having a moderate or significant impact on their operations. More than half (52%) say the problem has grown worse over the past three months. Seventy-four percent say supply chain issues are having a negative impact on business revenue. The i...
Go Ahead, Reach Out: Hotel Surveys Increase Review Scores & Volume
TrustYou | August 4, 2015
By Margaret Ady A hotelier once expressed resistance to me regarding post-stay guest surveys; he said it risked the hotel becoming a nuisance. Of course, he was of the more old-fashioned hotelier variety, but I suspect this isn't all that uncommon. I suggested that he reconsider surveys as a guest service rather than a request—and they really can be, when presented the right way. TrustYou has touted the benefits of surveys for some time now, knowing there's a reward to hotels reaching out proactively for guest feedback. Just the act of sending a survey lets guests know you care, and when surveys are sent within 48 hours of departure, ...
