Human-Centric Hospitality: The Key to Thriving in the Industry

EHL GRADUATE SCHOOL | June 14, 2024

In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the sector. A people-centric approach should lie at the heart of everything you do, both in terms of delighting your guests and attracting and retaining the best talent. However, all too often, the demands of running a business can get in the way. In this article, we explore the key challenges hospitality businesses face and the strategies they can implement to align corporate culture and human values. We also discuss some of the benefits you can realize by successfully navigating the transformation to become a...