human touch
Harmonizing AI and Human Touch in Hotel Management: Overcoming Challenges and Embracing Opportunities
HFTP | July 22, 2024
By Are Morch, Digital Transformation Coach for Hotels This article explores common pain points faced by hotel management and owners when integrating AI, along with actionable strategies to address them, all while maintaining a focus on the harmonious collaboration between technology and human expertise. In the era of AI, we must remember that the heart of hospitality beats with human warmth. The true power lies not in AI alone, but in its harmonious fusion with human empathy and creativity. This synergy elevates service, creating experiences that are both efficient and genuinely memorable. The Investment Hurdle Cost Concerns While A...
Navigating Challenges of AI and Maximizing Value in the Service Sector
Dr. Nicole Hinrichs | April 16, 2024
By Dr. Nicole Hinrichs Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. The potential for transformation is vast, yet it's imperative to advance cautiously, striking a delicate balance between technological advancement and preserving the human touch, which remains the cornerstone of the service sector. As we navigate this paradigm shift, let's try to understand the boundaries and challenges of AI application and adhere to strategic investment guidelines. Doing so not only unlocks the boundless potential AI holds but also addresses the legitima...
Behind Hotel Tech Must Be Effective Teams
Adam and Larry Mogelonsky | June 7, 2023
By Larry and Adam Mogelonsky Hotel tech stacks are complex. While it’s easy to say that the operations revolution over the past decade has helped save a lot of costs, what we may forget is that all these systems we’ve onboarded nevertheless require an incredible ‘human stack’ behind them for ongoing success. Hence, if we reevaluate our systems from a more humanist perspective – the maintenance time, how teams make decisions about these systems, which systems can consolidate data to help focus the mind – then it will elucidate the best path forward. In this sense, evaluating the human stack is something that the two of us hav...
