hvs asset management
Hotel Sales Teams: 2020 Is Behind Us but Not the Pandemic. Now What?
JoAnn M. Mulnix-Morris | January 22, 2021
By JoAnn M. Mulnix-Morris In Spring 2020, many hotels were forced to furlough most on-property Sales Managers because so much demand for hotels disappeared with the pandemic, requiring any remaining team members to be responsible for market segments which previously were not their responsibility. These remaining Sales Managers were forced to adapt to many other changes in a short time, including rescheduling/canceling events, in addition to learning how to research and sell to new/additional market segments while maintaining relationships with past and current clients. What does this mean for the future sales teams? You Can’...
The Onus Lies With Us – Rebuilding Trust to Get Back Guests to Eat & Stay With Us!
Ajay Mehtani | September 21, 2020
By Ajay Mehtani, Dipti Mohan After a prolonged lockdown, our industry is gradually picking up the threads and rekindling operations with one of the immediate tasks being rebuilding guest confidence and trust. This is easier said than done as the guests are more cautious than ever and are watching closely! No amount of third-party certification will get you a repeat purchase if the guest does not feel ‘safe’ within your premises. You may have the most attractive offers, best revenue management practices, the best food and the best of everything else, however, if the guests don’t feel ‘safe’ then you have offered your hard-to-ge...
Let’s Talk About Cost Controls
Kirby D. Payne, CHA | March 30, 2015
A hotel manager's most important tasks are making money for the owner and maintaining the asset. Satisfied guests and motivated employees are among the tools, but cost controls are also critical components of the formula. by Kirby Payne Managing expenses is among the most important things a manager does to achieve an owner's goals of profit and value. (I never say it is the most important because everyone knows, "Nothing happens until somebody sells something." But, it is close!) The most central elements of effective expense management are proactive rather than reactive. The first step in expense management is budgeting, and zero-based...
