Ian Miller
Unlocking AI in Hospitality SMEs: Q&A With Ian Millar
Beatrice Venturini | April 11, 2024
By Beatrice Venturini Amidst the current discussions about AI's transformative potential, there's a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light on the nuanced reality, we sat down with EHL’s Ian Millar, Senior Lecturer in Hospitality Technology, to discuss how AI is not just a tool for hospitality giants but can also be a game-changer for SME hotels and firms with an innovative mindset. How is the hospitality industry gearing up to AI? PwC are describing the advent of AI as the “$15.7 trillion game changerâ...
The Hotel of the Future: Interview With GM About Technology in 2030
Ian Millar | March 23, 2022
By Ian Miller What IT tools and platforms does the hotel of the future require? What might be the technology competencies of future hotel general managers? This imaginary interview between EHL professor Ian Millar and BOSC6 student Kelly Sebastianutto propels us into a top London hotel in 2030 where Kelly is the newly-appointed General Manager. New position, how do you feel about it? Great! But also a little bit overwhelmed as the industry has really transformed itself since I graduated from EHL in 2022. Since starting this role 6 months ago, we have already made numerous changes to our tech operations. Thinking ...
