iceapp
Intelity Helping Hotels Boost Guest Satisfaction Scores With Its ICEapp and ICEbedside Tablets
Intelity | August 1, 2018
Study shows hotels adding mobile tablets to guestrooms can boost satisfaction by 47 points and those featuring a mobile app can drive approval ratings by 58 points [Orlando, Fla. – August 1, 2018] — 2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that "across the board, hotels are making their guests happier than ever." Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, "overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale." Guestroom technology is one contributing factor to hotel-s...
Small Inn Is Big on Guest Engagement With Intelity
Intelity | May 8, 2018
Mobile app powered by Intelity is improving communications and streamlining check in at the Jackson's Falls Country Inn in Milford, Canada [Orlando, Fla. — May 8, 2018] — This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out. "Jackson's Falls Country Inn is a small family business," said Lee Lewis,...
Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings
Intelity | April 17, 2018
Recent updates to AAA Diamond Rating Guidelines reflect the importance of connecting travelers and hoteliers via mobile technologies such as mobile apps, mobile keys, and mobile concierge Orlando, Fla. — April 17, 2018] — AAA has revised its Approval Requirements and Diamond Rating Guidelines to now "reflect the importance of connective technologies that allow guests and lodging operators to interact on an increasingly personalized basis." What this means to hoteliers looking for a higher AAA Diamond Rating is they will now be expected to connect their guests to hotel staff and services by smartphones and tablets and keep t...
Del Lago Resort & Casino is Engaging Guests With Intelity
Intelity | March 13, 2018
With nearly 10,000 engagements each month, guests of the Finger Lakes destination are interacting with Intelity's ICEapp and placing requests daily via ICEbedside tablets [Orlando, Fla. – March 13, 2018] —The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information d...
