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Creating Neurodiverse-Friendly Spaces in Hospitality
Manoj K Mohanty | September 18, 2024
The hospitality industry prides itself on creating welcoming environments for people of all backgrounds. However, what about guests with neurodiverse needs? As awareness grows about the prevalence of neurodiversity—with studies suggesting 15-20% of the global population falls under this umbrella—the industry has a unique challenge in creating inclusive experiences for this significant yet underserved market. What is neurodiversity? Challenges for neurodiverse guests With approximately one billion people with disabilities, they are considered the world’s biggest minority! For neurodiverse tr...
Is It Time To Digitize Your Inventory Management?
Varadharajan Athmanathan | September 5, 2024
Most hospitality businesses have traditionally focused on efficiency in front-end operations. Yet, it is imperative to consider how this efficiency can be extended to optimising back-end processes. In the context of hospitality, the enhancement of efficiency in back-end operations is even more significant as it directly impacts the delivery of the ultimate guest experience, especially in managing inventory and stock. Frequent monitoring of necessary supplies, maintaining cost control, and reducing wastage have all emerged as critical concerns within the industry, compelling businesses to implement efficient inventory and material managemen...
Luxury Travel: Trends and Opportunities
Nandika Udupihilla | August 7, 2024
The global luxury travel market is booming. Not only is there an increasing spending by elite travellers to visit new places, but the preference for micro trips, escapism, and experience economy is also giving rise to the rapidly expanding tourism sector across the globe. The market is fuelled by the shifting customer behaviour of paying more for a truly memorable experience. Who is the luxury traveller? Contrary to popular belief, luxury travellers do not always mean “wealthy travellers.” For each group, luxury means a different experience. Aspiring luxury: Often millennials, they are known for being digital savvy and ...
The Synergy Between Digitalization and Personalized Travel
Reeves Mathews | May 22, 2024
By Reeves Mathews Personalisation remains one of the strongest strategies within travel and tourism, especially as international tourism reaches pre-pandemic levels. Per the first UNWTO World Tourism Barometer of 2024, international tourism ended 2023 at 88% of pre-pandemic levels and is expecting a full recovery by the end of the year. With this growth, many businesses understand the importance of personalisation, especially as tourists from around the world travel with heightened and diversified expectations. Many senior leaders see offering customers an excellent personal experience as key to market success. How is d...
How Can the Hospitality Businesses Adapt to the New Generation of Guests?
Tanya Girdhar John | April 29, 2024
By Tanya Girdhar John The demographics of hospitality consumers are changing; millennials, Gen Z and Gen Alpha are now a predominant audience. These new audiences bring new guest expectations, from digitalised experiences and convenience to social consciousness. While the hospitality industry is already experiencing a significant digital adaptation to improve guest experiences through digital solutions and software, there are still many more strategies that businesses can adopt to meet the new guest demands. According to the co-founder of Puzzle Partner, Ivana Johnston, there is a demographic transition on demand, and it is crucial ...
Top Features To Consider in a Modern Spa Management Solution
Jacob K I | March 18, 2024
By Jacob K I Wellness and spa management software is one of the crucial elements in contemporary hospitality, especially with the rising number of global wellness travellers. Spa management software enables wellness services to be carried out more efficiently, building strong guest relationships through membership management. Gone are the days that managed appointments on paper and pen. Universal standards and quality assurance in spa management are better achieved through spa management systems. Despite the abundance of spa management solutions in the market, brands need to take several factors into account when investing in one; in ...
Meeting the Evolving Consumer Demands in Hospitality
Nandika Udupihilla | February 1, 2024
By Nandika Udupihilla New trends are emerging in the hospitality industry, and it is vital to understand what the market changes and disruptions are to stay ahead in the competitive landscape. Keeping up with the trends that affect the global hospitality industry is the only way to deliver the experiences that consumers expect. The needs and priorities of hospitality consumers underwent heavy changes over the course of the last few years. As a result, more complex and diverse consumer expectations are on the rise. What are the new hospitality consumer expectations? According to industry experts, the top preferences that will shape ser...
Hospitality in 2023: A Look Into the Last Year
Manoj K Mohanty | January 3, 2024
By Manoj K Mohanty The last year marked several changes in the realm of hospitality. As the industry overcame several economic and cultural challenges, almost reaching its pre-pandemic levels of activities, it also witnessed new technologies, trends, strategic changes and fluxes in market behaviour. As we conclude 2023, it is essential to understand the lessons learned and the imprints left behind by these shifts. 1. New industry trends witnessed in 2023 The hospitality industry is expanding its horizons, branching into new areas. The experimentation with flying cars, underwater hospitality and the popularisation of aparthotels were at ...
