From Digital Keys to Contactless Payments, Here’s How Hilton’s Consumer-Centric Tech Innovations Are Delivering a Frictionless Travel Experience

Hilton | January 17, 2023

Travelers are back on the road and in the air in record numbers, putting the travel industry on the return path to pre-pandemic business. Travel’s comeback has not been without complications, however, as overwhelming demand has strained the under-resourced sector. According to a new Hilton report, “The 2023 Traveler: Emerging Trends that are Innovating the Travel Experience,” people increasingly want a “frictionless” flow throughout their travel journey in 2023 through self-service options that offer greater choice – convenience and control – while maintaining the human touch of personalized service. “As people start pla...