Infor Hospitality
Leveraging Tech to Drive Employee Motivation, Guest Delight and Revenue
Joe Vargas | January 31, 2024
By Joe Vargas While there are many technologies you can invest in that provide a competitive edge, there is one resource that is infinitely valuable that you don't want to overlook: your people. Guest satisfaction is one of the key drivers of success for any hotelier, determining repeat customers and, in turn, your bottom line. While guest-centered initiatives, like expanding your amenities, are often the focus of customer loyalty, employee well-being and job fulfillment are also critically important. The feeling of being surrounded by an engaged work culture is palpable for guests, and happy employees are more likely to deliver ex...
Decoding the Modern Guest Journey: Here’s How Hoteliers Can Stay Competitive
Joe Vargas | December 12, 2023
By Joe Vargas When booking hotels, guest journeys look very different now than they did just a few years ago. Mobile-centric consumers and ever-evolving expectations for more options transform linear touchpoints into more dynamic experiences. Guest values and social influence also play a greater role, with social media outpacing agents, publications, and entertainment as the main source of travel inspiration. Hotels still relying on outdated solutions and infrastructure designed for linear journeys of the past don’t just risk losing satisfaction and loyalty. They also miss out on accessing key guest insights—information that will he...
5 Tech-Driven Hospitality Trends to Expect in 2024 and Beyond
Joe Vargas | November 29, 2023
By Joe Vargas As we approach 2024, the hospitality industry’s landscape is set to undergo significant transformations characterized by increased personalization, automation, AI, and cybersecurity, just to name a few. Moreover, these advancements will not only redefine the guest experience but also push the boundaries of what is possible in the sector. The good news is that the outlook remains promising, with recent Expedia data revealing that almost half of people prioritize travel more now than they did pre-pandemic, and nearly 80% plan to embark on leisure travel into 2024. In fact, the global hotel industry is expected to reach a...
SHR’s Maverick CRM, Wave RMS Certified by Infor HMS
SHR | October 5, 2021
SHR’s full suite of revenue-generating products is now sharing data through deep integrations with Infor’s Property Management Solution. HOUSTON – OCTOBER 5, 2021 — SHR announced today that its Maverick CRM and Wave RMS products have completed their certification with the Infor Hospitality Management System (HMS) platform. These applications join SHR’s Windsurfer CRS – which has previously been certified by Infor – as solutions that can now be seamlessly integrated within the Infor HMS environment. A next-generation Cloud-based PMS, Infor HMS is designed to jump-start an organization’s digitalization journey by creating ...
Infor Develops Contactless Ordering Solution for Hospitality Industry
Infor | November 2, 2020
Cloud-based Infor OrderNow provides new contactless ordering capabilities for hospitality and food service leaders NEW YORK, Nov. 2, 2020—Infor today announced Infor OrderNow, a new contactless ordering solution to help the hospitality industry better navigate the operational challenges that the current pandemic presents, while supporting the dining revenue stream in the future. An extension of Infor POS, Infor's powerful cloud-based point-of-sale solution, Infor OrderNow is a new solution released as an adaptation to changes in customer purchase behavior that also provides organizations with a tool to address declining revenue chall...
