Interactive Voice Response
Cut Labor Expenses Without Sacrificing Service
John Smallwood, President of Travel Outlook | November 10, 2022
How Annette, The Virtual Hotel Agent™ goes above and beyond IVR (Interactive Voice Response) systems By John Smallwood, President of Travel Outlook November 2022 Customer service is at the core of the hospitality industry. You won’t last long in the hotel business if you choose to cut corners and sacrifice service for the sake of profit. Unfortunately, in the modern, complex economy, too many businesses are forced to choose between providing quality customer service and running a sustainably profitable hotel. In the past, when hotels needed a better way to handle their increasingly large call volumes, they would turn to IVR (Inter...
Above and Beyond Standard Hotel FAQ Chatbots
Travel Outlook Premium Hotel Call Center | March 2, 2022
How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today's digital world, interacting with IVR systems seems to be an increasingly necessary evil. But what if there was a next-generation voice bot that did away with the common frustrations associated with IVR systems? What if a voice bot could be as functional as an FAQ chatbot? That’s where Annette comes in. Annette is a virtual call center agent powered by artificial intelligence that is designed specifically for the hospitality i...
Cloud5 Communications Announces Key Sales Hire in Western U.S. With Tara Dean as Director of Business Development
Cloud5 Communications | June 6, 2019
CHICAGO (June 6, 2019) – Industry leader Cloud5 Communications continues to grow its business development team with the appointment of Tara Dean as a Director of Business Development. Dean draws upon 15 years of technology experience and a deep knowledge of High-Speed Internet Access (HSIA), converged networks, telephony and software solutions to offer Cloud5's comprehensive line of communication products to lodging customers in the Western U.S. Prior to joining Cloud5, Dean served as the top selling account director with Sunray Technology Ventures, a hospitality network design and management company specializing in serving full-service,...
