Unsung Heroes of Hospitality – Security Director

Larry Mogelonsky | May 31, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) While most of us in hospitality focus our efforts on finding ways to enhance our guests' comfort (and make more revenues!), we can only do so in an environment where both safety and security are assured. We often take the role of our security department for granted. After all, this is a department where reports stating 'nothing has happened' are considered the norm, and management tends to respond to incidents versus the status quo. It is also hard to measure the performance of the security department when assessments are largely binary. How do you know if team members are meeting y...