All This Tech Can Overload Your IT Teams

Larry and Adam Mogelonsky | January 19, 2022

By Larry and Adam Mogelonsky Slowly emerging from the pandemic, one aspect of hotel operations is becoming exceedingly clear: our reliance on tech to automate repetitive tasks, cut costs and improve guest service will only increase. While this can mean bigger technology expenses but even bigger savings elsewhere, there is a weak point in this ‘great tech reset’ that each hotel must address. That is, each new platform or integration puts an additive amount of stress on the IT team to maintain the integrity of these systems and not allow any data breaches. Typically, the IT director or manager falls into the room division or engineeri...