Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low

J.D. Power | July 15, 2015

The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Homewood Suites by Hilton; and Candlewood Suites Each Rank Highest in Guest Satisfaction in Their Respective Segments WESTLAKE VILLAGE, Calif., July 15, 2015 -- Hotel guest satisfaction has risen to a record high, while the number of guests experiencing problems during their stay has dropped significantly, according to the J.D. Power 2015 North America Hotel Guest Satisfaction Index StudySM released today. The study, now in its 19th year, measures overall guest satisfaction across eight hotel segments: luxury...