After Mastering Product Offerings, Hotels Must Turn Attention to Services, J.D. Power Study Finds

J.D. Power | July 24, 2018

COSTA MESA, Calif., July 24, 2018 -- It's a good time to be a hotel guest. Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today. Driven by increased approval of guest rooms and hotel facilities, overall satisfaction for the industry increases 8 points to 825 (on a 1,000-point scale). "Hotels in all price ranges have excelled at ensuring their customers have a top-notch experience," said Jennifer Corwin, Associate Practice Lead for the Global Travel and Hospitality Practice at J.D. Power. "Yea...